Adler & Allan
Specialist provider of environmental and energy services across a wide range of sectors.
Handle customer inquiries, manage claims, and ensure timely resolution.
3 days ago
Junior (1-3 years)
Full Time
Barnsley, England, United Kingdom
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Environmental Services
Waste Management
Emergency Response
Spill Response
Drainage Services
Water Treatment
Hazardous Materials
Pollution Control
Sector Specialisms
Utilities
Facilities management
Transport and logistics
Defence
Energy
Construction
Manufacturing
Chemical
Role
Description
customer support
stakeholder liaison
crm update
mi reporting
account admin
sop compliance
- Provide customer and client support while handling internal and external enquiries.
- Liaise with internal teams, stakeholders, project managers, and risk claim managers to resolve queries.
- Maintain accurate records and update customer information in CMS/Server/CRM.
- Communicate through inbound/outbound phone calls, email, and letters with a professional telephone manner.
- Identify vulnerable customers and apply appropriate handling techniques.
- Resolve customer queries promptly, meeting SLA and KPI targets.
- Perform account administration with high accuracy.
- Prioritize and respond to emails, letters, and complaints within SLA.
- Complete MI/R tasks and issue documents to clients/customers.
- Follow SOPs, attend call monitoring feedback sessions, and achieve business goals.
Requirements
proactive
detail‑oriented
team‑player
communication
customer service
claims handling
- Demonstrate a proactive, detail‑oriented, team‑player attitude with a “can‑do” mindset.
- Exhibit strong communication skills and confident telephone etiquette.
- Bring previous experience in customer service or a fast‑paced office environment; insurance or claims handling experience is a plus.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1981
Company Founded
The year the company was established as a trusted leader in environmental and energy services.
- With decades of experience, the company offers comprehensive solutions across energy, water, and infrastructure sectors.
- Their services include managing hazardous spills, environmental remediation, and energy optimization for clients in varied industries.
- Adler & Allan plays a pivotal role in sectors like transport, marine, utilities, and more, delivering tailored services to meet unique needs.
- One of their standout projects includes large-scale oil spill responses and environmental recovery programs, showcasing their expertise in crisis management.
- The company has expanded its operations internationally, providing services for global clients and continuing to innovate in sustainable solutions.
- A core strength is their ability to integrate technology in monitoring, analysis, and proactive management of environmental challenges.
Culture + Values
- Safety before all else – providing conditions of work that are safe and healthy and that help to prevent physical and mental harm to workers
- Operating in an honest and transparent manner in accordance with internationally recognised ethical, professional and legal standards
- Supporting employees through recognition, opportunities for career progression and improving diversity
- Embedding ESG principles across operations and services, shaping how the company operates and drives change
Environment + Sustainability
45% by 2030
Emissions Reduction Target
Committed to reducing emissions by 45% by 2030 as part of its net-zero strategy aligned with 1.5°C warming limit.
13-point increase
EcoVadis Rating Improvement
Significantly improved EcoVadis sustainability rating, moving from the 49th to 80th percentile globally.
6% reduction
Carbon Intensity Year-on-Year
Achieved a 6% reduction in carbon intensity despite continued business growth.
>14% cut
Carbon Intensity per FTE
Over five years, reduced carbon intensity per full-time equivalent (FTE) by more than 14%.
- Measured and reported carbon footprint via Carbon Reduce Scheme since 2012, ISO 14064-1 gold certification.
- 4% reduction in absolute emissions over the past five years.
- 44% increase in health & safety training hours year-on-year.
- Use of a DEFRA-based emissions-estimation tool enabling clients to choose lower-carbon project options.
- Targets include pollution prevention, water-resource management, biodiversity protection, energy transition, and climate adaptation.
Inclusion & Diversity
Over 115
Ex-Service Personnel Employed
Over 115 ex-service personnel currently employed, with expansion planned through enhanced recruitment programmes.
- Launched employee‑led inclusivity programmes (e.g., tied to health & safety training)
- Committed to improving diversity through recognition, engagement, development and fostering a diverse and inclusive culture