Credit & Collections Specialist

Description

• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Process online invoices, pull remittance detail, and maintain updated information on customer portals
• Serve as back-up for cash application and other team members as needed
• Process refunds, debits, credits, customer account statements and past due correspondence to keep all accounts up to date. Process customer credit card payments and issue necessary refunds.
• Collect delinquent customer accounts. Identify and communicate accounts that need to be prioritized and escalated to AR Supervisor.
• Review and release orders on hold for credit limit issues and notify customers and sales of orders on hold
• Monitor customer accounts to ensure timely and accurate payments. Research customer discrepancies, review, and act on any deviation from client payment plans.
• Demonstrate positive leadership behaviors including, but not limited to, meeting deadlines, following company policies, and maintaining consistent quality work. Train, mentor, and/or provide guidance to junior level team members on policies, processes, and systems
• Process credit applications, perform credit inquiries, and determine credit limits for customer accounts. Maintain database of credit applications and customer files for the department.

Requirements

• Must be detail oriented, self-motivated, and disciplined with the ability to multi-task
• Requires general knowledge of credit, collection, and billing procedures to determine the best method of collection from delinquent credit accounts
• Be Smart – common sense about people, good judgement, and intuition around their impact on group dynamics
• Requires solid written and verbal communication skills
• Must successfully complete a criminal background check, drug screen and E-verify
• A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in a collections role, where a number of years and proven knowledge may offset the degree requirement.
• Previous general knowledge and experience in accounts receivable and/or collections is preferred
• Strong analytical, conceptual, and planning skills are required
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Team-Oriented Environment: Experience the power of collaboration and support from colleagues who genuinely care about your success.

Benefits

• Tuition Reimbursement: Invest in your future with our tuition reimbursement program, supporting your continued education and personal growth.
• Comprehensive Benefits: Access a wide range of benefits, including paid time off, affordable health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
• Growth and Development: Embark on a lifelong learning journey with tailored development opportunities and a clear career path.
• Market-Competitive Salaries: Receive compensation that recognizes your contributions and reflects our commitment to fair and competitive pay.
• Humble, Hungry, Smart Culture: Embrace our core values of humility, hunger for excellence, and smart decision-making, creating a culture of respect and innovation.
• Work-Life Balance: Enjoy a real balance between your professional and personal life, ensuring fulfillment both at work and at home.
• Free Virtual Doctor Visits: Take advantage of our Teledoc service for virtual doctor visits with $0 copay, prioritizing your health and convenience.

Training + Development

Interview process

Visa Sponsorship

Security clearance