3D Modeling Product Specialist

Description

• Maintain the system by which we track and catalog all calls and their related issues so that other specialists and field personnel have access to the issue and the resolution. Communicate with internal and external customers to support the RDO Market Place Website.
• Make recommendations for future support success based on hardware and software needs.
• Attend required company meetings and participate in constructive discussion.
• Prepare and lead technical training presentations for all regions, as requested.
• Manufacturer Partner products and learn from them.
• Conduct self in the presence of customers so as to present a professional image of RDO Equipment Co.
• Fully utilize the system capabilities of the Cisco phones and any potential integration with the business system.
• Develop processes and procedures for limiting the associated Risks to RDO Equipment Co. for providing 3D Data.
• Maintain internal and external customer’s subscriptions including Topcon Total Care, TopNET, Tierra, Magnet and Carlson Software, and Sitelink subscriptions.
• Create a sustaining 3D Modeling business throughout the nation and partner with RDOIC Account Managers, Topcon Dealers, Topcon customers and competing brand customers to provide a source for 3D Job-File creation, manipulation, and consultation.
• Receive and log all internal and external customer phone calls and provide support.
• Perform all other duties as assigned by the manager and assist other department personnel to ensure customer satisfaction.
• Develop relationships and network throughout the industry to monitor and participate in all product activities. Be recognized as a solutions provider and a wealth of expertise for our customers.
• Attend any and all manufacturer trainings offered for hardware and software that pertain to support and internal processes.
• Seek additional sales, parts, and service opportunities for company and report those prospects to the appropriate parties.
• Follow all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Adhere to quality control system metrics for tracking pertinent performance expectations.
• Prepare reports for communicating logged Issues.
• Communicate regularly with field teams on issues that are apparent with our
• Follow all safety rules and regulations in performing work assignments.
• Work alongside the Technology Support Manager to develop and implement a successful business model for this new venture.
• Participate in any and all appropriate training offered RDO Equipment Co.

Requirements

• Become skilled with the various design software (ie Terramodel, Microstation,Topcon, Civil 3D, Agtek, Carlson, Bentley) required to provide a complete solution for our customers both Internal and external.
• Strong communication and interpersonal skills.
• Proficient computer and phone skills.
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
• Ability to travel to other RDO locations along with occasional training.
• Strong background in 3D Modeling and Job-File Preparation.
• Strong customer relations skills.
• 3+ years of industry experience or related field.
• Proficient knowledge of 3D Design software commonly utilized in the Construction Industry.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance