Assist the Property Manager in maintaining files, reports, and resident records in an organized and confidential manner.
Manage filing systems, both physical and digital, ensuring all documentation is properly labeled and stored.
Perform data entry, including updating tenant information and processing work orders.
Address general inquiries from residents and visitors, ensuring a high standard of customer service is always maintained.
Prepare and submit routine property reports to the Property Manager and RHF headquarters as needed.
Assist in the preparation and distribution of notices, newsletters, and other communications for residents.
Schedule appointments and coordinate meetings as necessary for property management.
Assist in the coordination of maintenance requests and follow up on the status of work orders.
Provide general clerical support for special projects or additional tasks assigned by the Property Manager.
Serve as the first point of contact for residents, guests, and vendors by welcoming and assisting them in a friendly and professional manner.
Manage incoming phone calls, emails, and mail, directing inquiries to the appropriate department or staff member.
Assist with resident requests, providing appropriate resources or escalating issues to the Property Manager.
Assist with processing rental applications, certifications, and recertifications, ensuring documentation meets HUD and RHF policies.
Assist with organizing community events or resident activities, including managing event logistics.
Maintain the cleanliness and organization of the office, ensuring supplies are stocked and equipment is functioning properly.
Help track tenant lease agreements and other related documentation, ensuring deadlines and compliance requirements are met.
Prepare reports, forms, and other documents as directed by the Property Manager.
Requirements
microsoft office
yardi
realpage
2+ years
high school
customer service
Ability to sit, stand, and walk for extended periods of time.
Excellent verbal and written communication skills.
Strong customer service orientation with the ability to interact with seniors and residents from diverse backgrounds.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (e.g., Yardi, RealPage) is a plus.
Ability to maintain a high level of confidentiality and professionalism in all interactions.
Strong organizational and time management skills, with the ability to multitask and prioritize in a fast-paced environment.
Minimum of 2 years of experience in an administrative role, preferably in property management, senior living, or affordable housing.
Occasional local travel may be required for errands or community-related tasks.
High School diploma or equivalent required; some college or administrative coursework preferred.
Ability to lift or move office supplies and equipment up to 25 pounds.
Benefits
Term life and Voluntary supplemental life insurance
Paid time off and holidays
Health, dental, and vision insurance
Employee assistance and more
Competitive pay
Retirement savings plan
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$7,000 vision
Founding Investment
The company originated from an initial investment of $7,000 by three UCC founders.
2024 pivot
Strategic Shift
In 2024, the company shifted focus to exclusively develop affordable senior housing.
15–20 years
Renovation Cycle
Each community is typically renovated every 15–20 years to maintain affordability and quality.
$32–36 M
Project Costs
New construction projects in California are estimated at $32–36 million each.
Today operates nearly 200 communities across 29 states, DC, Puerto Rico & the U.S. Virgin Islands, serving 19,000+ residents.
Combines rent-restricted developments, HUD grants, low-income housing tax credits along with selective acquisitions to expand reach.
Standout focus: embeds social service coordinators onsite to help residents access low- or no-cost community supports.
Specialises in residential affordable housing and related infrastructure support—building, preserving and managing communities.
Culture + Values
Service: We are dedicated to serving our residents and their local communities.
Faith: We are faith‑based, mission‑driven, and proud of our heritage with the United Church of Christ. We honor the faith and traditions of every religion and the non‑religious and will not attempt to impose faith on others.
Respect: We believe each person is a child of God and, as such, should be treated with dignity and respect.
Integrity: We are committed to being honest, ethical, and accountable, and we hold our partners to the same high standards.
Culture of Belonging: We are dedicated to a culture of caring, belonging, and community.
Lifelong Learning: We are committed to a culture of professional growth through education, training, and continual learning.
Civic Involvement (or Advocacy): We support public policies that benefit persons in need of affordable housing.
Environment + Sustainability
20% reduction
Portfolio-wide in energy intensity
Targeted a 20% reduction in energy intensity by 2020 compared to a 2010 baseline.
>75% diverted
Construction waste diversion
Achieved over 75% diversion of construction waste for Sonata at Riverpark.
12‑unit retrofit
Retrofit completed
Upgraded LED lighting, ENERGY STAR water heaters, and programmable thermostats for resident comfort and safety.
All new buildings in California over the past five years have been LEED certified; Sonata at Riverpark achieved LEED Gold and is pursuing Platinum.
Implements energy savings via improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits, and renewable energy.
New developments are sited near public transportation and parks; use high‑efficiency plumbing/lighting, low‑VOC paints and flooring.
Inclusion & Diversity
950 Staff
National Workforce Size
The company employs approximately 950 national staff members.
182-198 Communities
Communities Operated
The company operates services in 182–198 communities across various locations.
27-29 States
States and Territories Served
The company serves older adults, low-income families, and persons with disabilities in 27–29 states, including territories.
19,000 Individuals
People Served
The company supports approximately 19,000 older adults, low-income families, and persons with disabilities.
Culture of Belonging value embracing diversity, equity, and fostering an inclusive environment.
Faith value: honor all religions and non-religious individuals without imposing faith.