Description

The Front Office Executive will be the first point of contact for visitors and clients, delivering courteous service that reflects the corporate image. Responsibilities include greeting guests, notifying hosts, issuing and collecting visitor badges and access cards, providing safety briefings, assisting individuals with special needs, maintaining lobby cleanliness, handling complaints, coordinating with night‑shift staff for large parties, and ensuring all front‑desk equipment is operational.

Additional duties involve scanning laptop details and verifying government IDs, managing cash and the visitor management system (VMS) register, monitoring reception emails, preparing and updating client welcome screens, guiding visitors to the correct floors, knowing emergency exits and assisting during emergencies, reconciling issued access cards, and delivering daily reports to the manager.

• Greet visitors and clients with courteous front‑office service.
• Notify host personnel of guest arrival and coordinate pick‑up.
• Issue visitor badges, temporary cards, and new‑joiner ID/access cards.
• Collect and reconcile returned access cards with stakeholders.
• Provide safety briefings and distribute emergency/safety brochures.
• Assist visitors with disabilities and special needs.
• Maintain basic cleanliness of lobby, lifts, and public areas.
• Scan laptop details and verify government IDs.
• Handle visitor, client, and sponsor complaints, escalating as needed.
• Coordinate with night‑shift staff for large party details and badge preparation.
• Guide last‑minute visitors through self‑check‑in kiosk.
• Ensure front‑desk devices (iPad, printer, camera, scanner) are operational.
• Issue temporary access cards to employees and track returns via email.
• Manage cash handling and update the VMS register.
• Monitor and promptly reply to reception emails.
• Prepare visitor and client badges per request, confirming approvals.
• Update client welcome screen in collaboration with IT.
• Coordinate lobby cleaning and maintenance with housekeeping.
• Direct visitors, clients, or employees to correct floors.
• Maintain up‑to‑date knowledge of floor layouts and operating units.
• Reconcile daily issuance of access cards and paper badges.
• Compile and share daily activity report with the manager.
• Answer incoming calls within three rings.

Requirements

• Know emergency exits and assist team members during emergencies.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance