Commercial Operations Specialist

and shipping issues, overseeing credit reviews, and responding to both internal and external inquiries.

The role also involves maintaining compliance with internal standards and external regulations, assisting

with special projects, and contributing to process improvements across regions.

link between sales, finance, customer service, and supply chain teams, helping to resolve issues,

across multiple regions, ensuring smooth execution of operational tasks related to order management,

streamline workflows, and support ongoing business initiatives.

managing customer account setup, supporting commission and distribution payments, resolving billing

customer setup, financial transactions, and cross-functional coordination. This position serves as a vital

sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

The Commercial Operations Specialist plays a key role in supporting the end-to-end commercial process

• Conduct new customer credit evaluations
• Maintain up-to-date insurance certificates and supplier certifications
• Review and process demo supply and standard instrument orders
• Review and correct duplicate customer accounts, incorrect payment terms, and address inaccuracies
• Process tax exemption documentation and FONDO certificates for Puerto Rico
• Assist with cross-functional projects and special initiatives, such as Brilliant Fulfillment and customer data projects
• Collaborate with internal stakeholders to resolve account, order, and billing issues efficiently
• Create and maintain customer accounts in SAP
• Support partner commission and distribution profit payments
• Oversee Know Your Customer (KYC) workflow processes and ensure compliance
• Manage credits, rebills, and shipping-related issues
• Assist with banking account setups
• Support sales partner forecasting and reporting efforts
• Provide support to sales and customer service teams on operational and customer-related questions
• Manage credit hold reviews and past due account processes
• Resolve SAP billing discrepancies and ensure accurate invoice processing
• Monitor and respond to inquiries from shared email boxes
• Handle order confirmations and coordinate demo project fulfillment

The ideal candidate will be detail-oriented, highly organized, and comfortable navigating ERP and CRM

This position requires strong problem-solving skills, a customer-first mindset, and the ability to adapt in a

current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not

• Working knowledge of ERP and CRM systems
• Ability to work independently with minimal supervision while maintaining a high level of accountability
• Attention to Detail – Accuracy in processing orders, financial data, and maintaining records.
• Awareness of compliance and regulatory processes, including KYC, supplier certifications, and insurance requirements
• Detail-oriented with a strong analytical mindset and problem-solving abilities
• Self-motivated with a proactive attitude and the ability to work independently as well as part of a team
• Exceptional organizational and time management skills, with a proven ability to prioritize tasks, manage multiple projects simultaneously, and consistently meet deadlines
• Communication Skills – Clear and professional verbal and written communication with internal teams and external stakeholders
• Excellent communication skills, demonstrating professionalism and tact when interacting with customers and stakeholders at all levels
• Problem-Solving – Proactive approach to resolving operational issues, often under time constraints
• Adaptable and resilient, with the capacity to thrive in a dynamic, fast-paced environment
• Collaboration – Works well in cross-functional teams and supports others across departments
• Strong understanding of order-to-cash processes, including billing, credit management, and customer account setup
• High School Diploma
• Ability to adapt to evolving systems, tools, and processes
• Strong interpersonal skills with the ability to collaborate effectively across multifunctional teams and departments
• 3 years working in sales administration or customer support
• Time Management – Ability to manage multiple tasks and prioritize in a fast-paced environment
• Bachelor’s degree in business administration or related field

● Disability Insurance

● Paid Holidays

● Tuition Reimbursement

fast-paced, collaborative environment.

● Life Insurance

candidate profiles will be deemed the property of Veolia, and no fee will be due.

● Flexible Spending & Health Saving Accounts

● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $23 - $32 USD

● Medical, Dental, & Vision Insurance Starting Day 1!

● Paid Time Off

● AD&D Insurance

● 401(k) Plan - 3% default contribution plus matching!

● Parental Leave