Follows and explains community policies and procedures to customers.
Models Mission and Foundations and Service Commitments and Fair Housing laws.
Follows up on outstanding resident issues and concerns.
Conducts follow-up resident calls to assure customer satisfaction.
Effectively answers incoming calls via telephone and email.
Maintains accurate record in Property Manager of requests and responses.
Orders routine supplies and special orders in consultation with the Community Manager.
Requirements
communication
customer service
professional image
attendance
Demonstrates good communication skills with residents, community, agencies, visitors, and staff. Provides excellent customer service.
The position is 3 days at the Bonifant at Silver Spring and 2 days at 515 Thayer.
Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.