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Planner
Livewest
23d ago
Intermediate (4-7 years), Junior (1-3 years)
Contractor
Exeter, England, United Kingdom
Field
Company Size
792 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Consulting
Design
Technical Services
Architecture
Engineering
Sector Specialisms
Residential
Affordable Housing
Community Support
Tenancy Sustainment
Customer Services
Property Management
Housing Development
Sustainability
Role
What you would be doing
efficient scheduling
customer liaison
quality communication
customer focus
progress monitoring
resource maximization
- Efficient Scheduling: Plan responsive and planned works within the scheduling system to maximise resource use and achieve targets.
- Customer Liaison: Communicate with customers to inform them of appointment slots and expected work durations, ensuring transparency and satisfaction.
- Quality Communication: Collaborate with Supervisors to address any issues related to work quality, compliance, and timeliness.
- Customer Focus: Always keeping the customer in mind and ensuring their needs are met.
- Progress Monitoring: Track the progress of appointments and coordinate with operatives to ensure timely completion of tasks.
What you bring
xmbrace
optitime
data analysis
responsive repairs
diagnostic skills
adaptability
- Desirable: Experience using scheduling tools to plan works (e.g., Xmbrace, OptiTime / DRS) and databases (e.g., Capita / 1st Touch).
- Data Analysis: Ability to interpret data and provide suitable outcomes, with strong data analysis and input skills.
- Desirable: General understanding of responsive repairs or similar.
- Diagnostic Skills: Ability to diagnose responsive repairs effectively.
- Adaptability: Able to work under pressure and take a flexible and adaptable approach to meet customer and business needs.
- Customer Repair Experience: Knowledge or experience in a customer repair role, such as social housing, retail, or other relevant fields.
- Family Support: Policies designed to help you balance work and family life, including a new child payment.
- Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
- Giving Back: Up to four paid volunteering days a year to support our communities.
- Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
- Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
- Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
- Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
- Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
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Interview process
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Company
Overview
40 Years
Housing Heritage
The company has a rich history in housing, spanning over four decades across Cornwall to Gloucestershire.
40,000 Homes
Properties Managed
Manages a significant portfolio of residential properties across the South West region.
£1 Billion
Affordable Housing Fund
Committed to investing a substantial sum to drive future affordable housing initiatives.
5,000 Homes
New Affordable Developments
Aims to deliver thousands of new affordable housing units over the next five years.
- Born in March 2018 from the merger of Knightstone Housing and DCH, it carries over decades of housing heritage across Cornwall to Gloucestershire.
- It blends affordable rent, shared ownership, and private sale to fuel future development.
- Reinvests profits from private-sale homes into more affordable housing, sustaining thousands of construction and supply-chain jobs.
- Projects span supported housing for vulnerable groups through to contemporary shared-ownership developments.
- Specializes in residential development and management, maintaining an in-house property services team handling repairs, compliance, and upgrades.
- A standout initiative is its InFocus customer-scrutiny group, empowering residents to shape repair and service standards from the ground up.
- We are customer focused
- Seeking to understand our customers and their individual needs.
- Asking customers what solutions will work for them.
- Putting ourselves in our customer’s shoes.
- Doing what we say we will do.
- Building trust with our customers.
- Being fair, open, transparent and communicating honestly.
- Putting our energy into outcomes, not processes.
- Treating colleagues as customers too.
- We challenge convention
- Innovating and being creative.
- Embracing differing viewpoints.
- Questioning and encouraging constructive challenge.
- Trying out new ideas and promoting new ways of working.
- Learning, developing and improving.
- Being resilient in times of change and uncertainty.
- We deliver together
- Knowing that to provide homes we need to thrive as a business.
- Being inclusive.
- Treating everybody with respect.
- Making opportunities to collaborate with colleagues.
- Working together to constantly improve outcomes.
- Willingly sharing our expertise and supporting colleagues.
- Not wasting time or money.
- Celebrating success and learning from mistakes.
- Taking pride in working for LiveWest and its customers.
100% by 2028
Energy Efficiency Target
All existing homes to reach EPC C+ two years ahead of government targets.
99% of Homes
High Energy Performance
99% of new affordable homes achieved minimum EPC B, with some reaching EPC A.
£45M Investment
Energy Retrofit Programme
Investment to upgrade homes to meet EPC C standards by 2028.
8th National Rank
Sustainable Housing Provider
Ranked among the top sustainable housing providers in the UK.
- Committed to delivering new homes to EPC high B/low A with enhanced fabric-first approach.
- Installing infrastructure in new homes to accommodate future heat pumps; transitioning away from gas/oil heating toward electric systems.
- Targeting 20% paper consumption reduction over 12 months and 10% annual business mileage reduction over three years.
- Retrofitting 8,000 fuel-poor homes before 2028 under ‘Creating Greener Futures Together’ campaign.
- Pilot of electric vans and installation of EV chargers at depots and colleague homes.
- All three offices built/refurbished to BREEAM Excellent or equivalent; EV charging, zero-landfill waste policy; PV generation (~15,958 kWh last year).
- Early adopter of Sustainability Reporting Standard (SRS) for Social Housing; published Scope 1 & 2 emissions and Net Zero business roadmap in Oct 2022.
- Accredited SHIFT Gold for environmental performance, covering CO₂ emissions, water use, waste, climate response.
- Awarded Sustainability category at Exeter Property Awards for ambitious environmental steps.
Four Volunteering Days
Paid time off for community support
Employees are entitled to up to four paid days annually to support community initiatives.
£250 Referral Bonus
Monetary incentive for employee referrals
Colleagues can earn £250 for referring friends who are successfully hired.
- Colleague Equality, Diversity and Inclusion Group to challenge and deliver positive change.
- Race and Ethnicity Equality Network (REEN), Sexuality and Gender Equality group (SAGE), Disability group.
- Learning Bites webinars include diversity and inclusion topics.
- Annual colleague engagement survey and consultative body Team Voice include EDI input.
- No gender‑specific stats publicly available.
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