Concierge

Description

• Greet visitors at our community front concierge desk in a pleasant and professional manner.
• Attends and actively participates in team meetings as required or optional continuing education programs.
• Creates name badges for New Hires
• Triage incoming calls and ensure questions and needs are directed to the appropriate person.
• Perform administrative and clerical support tasks for community, including updating resident and community binders, and distributing mail.
• Develops and maintains service relationships to fulfill the needs of residents, guests, or employees.
• Assists with community special events, including outreach to the greater community.
• Maintains a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
• Assists in the evacuation of residents as necessary.
• Maintains the confidentiality of all resident information and honors the residents' personal property rights.
• Serve as community ambassador to visitors; answer general questions from potential residents and inquiring families and provide informational brochures and packets as requested.

Requirements

• Mature, cheerful personality
• Must enjoy working with the senior population.
• Must be willing to work hours required to complete the duties of the position, including weekend and holiday hours as scheduled and/or needed.
• Approved criminal background check and drug screen are required.
• Engages in open communication within and between community departments and is cooperative.
• One year of office experience
• Telephone etiquette and customer service
• Must have at minimum a high school diploma or equivalent
• Good problem-solving skills
• Good organizational and time management skills
• Basic computer skills with Word and Excel knowledge
• Must be able to multi-task and prioritize multiple tasks simultaneously.
• Professional communication skills
• Flexibility with schedule including availability to work evenings, weekends, and holidays as needed.
• High school diploma or GED equivalent
• Hospitality orientated with excellent communication and customer service skills
• First Aid/CPR certification is a plus.
• Lives the Everlan Independent Living culture in all aspects of the position; demonstrates the Everlan Independent Living "L.O.V.E." model and professionalism when interacting with residents, resident representatives, team members, and the general public.
• Proficiency with computer software, applications, and basic typing skills.
• Excellent customer service skills
• Professional appearance and demeanor.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance