Customer Service Representative, Oakville

Description

• Contribute to initiatives that improve customer experience and operational efficiency
• Build and maintain strong relationships through phone, email, and occasional in-person interactions
• Monitor and manage back-orders to ensure timely resolution
• Ensure accuracy and timeliness in all customer interactions and order processing
• Accurately manage customer orders across multiple channels
• Resolve delays and service challenges with empathy and efficiency, and contribute to process improvements
• Collaborate with cross-functional teams (Sales, Production, Supply Chain) to meet service standards
• Support additional business tasks as needed within established processes
• Serve as a reliable point of contact, ensuring clear and timely communication
• Identify and follow up on customer leads, prepare quotations, and support sales initiatives
• Participate in ongoing training to stay current on products, systems, and service best practices
• Share customer insights to support sales strategies and enhance service delivery
• Upsell complementary products using SAP and CRM platforms
• Provide patient, respectful support to address customer concerns
• Partner with Sales teams to stay informed on market trends, customer needs, and product updates
• Respond promptly and professionally to customer inquiries regarding pricing, product availability, order status, and delivery timelines

Requirements

• Minimum 3 years of experience in a customer service role, preferably in a manufacturing or B2B environment
• Experience with CRM systems and EDI order processing (SAP preferred)
• High school diploma or equivalent required
• Proficiency in Microsoft Office and email platforms
• Multilingual skills are valued

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance