Client Services Coordinator

Description

• Significant project management of new business projects, maintaining daily contact with stakeholders to understand their needs and goals, ensuring we deliver cohesive and comprehensive deliverables for our clients
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• This role may occasionally be required to work outside of typical office hours
• Assist with department projects as needed
• Ensure best practice sharing and adoption across the pitch and/or proposal collateral
• Develop and produce professional proposals and supporting materials to clients in numerous markets
• Provide general support to the Client Services Sales team to assist and serve our clients and the company on new business opportunities
• Shop competitors for potential projects, when needed
• Assist with preparing pitch material completion by creating the content for the pitch decks, interfacing directly with leadership, operations, and marketing throughout the process
• Assist as a liaison between the client and company team members
• Organize and maintain Client Services library of support resources
• Stay informed on multifamily, economic, market, and demographic trends
• Assist with client specific deliverables, reporting, and market research
• Track multiple moving pieces across various projects while managing overall workflow, emphasizing both attention to detail and organization.
• Participate in property operations and marketing strategy sessions, writing of content and edits/updates on proposals and presentations
• Provide strategic oversight for brand, creative direction, marketing, operational content, and communication

Requirements

• Skilled in building strong relationships, conveying complex ideas clearly, and adapting communication styles to suit diverse audiences
• Must be able to read documents, computer screens and data
• Effective time management to meet deadlines for all new business initiatives
• Ability to be reliable and professional in all aspects of work, while maintaining a focus on quality, timeliness, and accountability
• Ability to craft and deliver strategic and creative presentations tailored to executive audiences
• Two years of experience in a corporate environment, preferably in real estate or multifamily
• Bachelor's degree from four-year college or university. Experience may substitute for education
• Skilled in Microsoft Site, Adobe Suite and ability to learn new programs
• Skilled in organization with the ability to prioritize tasks, manage time effectively, and handle multiple projects simultaneously
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced and professional environment
• Ability to communicate effectively verbally and in writing to all levels of leadership
• May be required to sit for extended periods of time
• Knowledge of marketing concepts such as branding, market research, and competitive positioning
• Skilled in research, analytics and problem-solving
• Ability to work both independently and as a part of a team in a deadline-driven environment
• Ability to ensure accuracy and quality in all new business materials, including proofreading and ensuring consistency with brand guidelines
• Property Management experience preferred
• Ability to quickly grasp new concepts, processes, and technologies
• Must be able to operate a computer, keyboard, mouse and other office equipment
• Ability to create engaging content across various platforms, including written, visual, and multimedia formats, using tools such as Canva or Adobe Creative Suite
• Must be able to hear and understand verbal communications in person and over the phone or computer
• This is an onsite role requiring the associate to be in our Austin corporate office five days a week, 8:30a-5:30p.
• Ability to self-motivate, driving tasks and project to completion without external direction

Benefits

• Paid time off plus floating holidays and volunteer days
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
• Opportunities for professional development, career growth, and role-based learning plans
• Weekly pay for all associates working onsite at an apartment community
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match

Training + Development

Interview process

Visa Sponsorship

Security clearance