Customer Service Representative

Description

• Enter detailed notes obtained by phone calls and emails into ERP system.
• Input service requests with required billing and service information.
• Respond promptly to customer's inquiries.
• Provide information on existing customer requests by phone, email, and web portals.
• Communicate and coordinate with internal departments (service, sales, distribution)
• Direct requests and unresolved issues to the designated source.
• Keep records of customer interactions and transactions including inquiries, comments, and complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.

Requirements

• Knowledge of administrative procedures
• Ability to type (40+ WPM a plus)
• Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
• Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.
• Knowledge of customer service principles and practices; previous industry experience a plus
• Numeric, oral and written language applications
• Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
• Highschool Diploma or GED required

Benefits

• Competitive pay
• 401(k) with company match
• Bonus program eligibility
• Paid holidays
• Uniforms provided for field personnel
• Paid training for field personnel
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Paid time off

Training + Development

Interview process

Visa Sponsorship

Security clearance