Leading turnkey provider of fuel and fluid handling systems: equipment, construction, service & EV charging.
Handle customer inquiries, record interactions, and coordinate support for fueling services.
15 days ago ago
Junior (1-3 years)
Full Time
Morrisville, NC
Office Full-Time
Company Size
1,400 Employees
Service Specialisms
Equipment Distribution
Petroleum Construction
24/7 Service & Repair
Automotive Equipment
Electrical Contracting
Environmental Compliance
Professional Services
General Contracting
Sector Specialisms
Industrial
Energy
Infrastructure
Commercial
Government
Emergency Power
Fleet Fueling
Alternative Fuels
Role
Description
erp entry
service requests
customer support
internal coordination
record keeping
inquiry handling
Enter detailed notes obtained by phone calls and emails into ERP system.
Input service requests with required billing and service information.
Respond promptly to customer's inquiries.
Provide information on existing customer requests by phone, email, and web portals.
Communicate and coordinate with internal departments (service, sales, distribution)
Direct requests and unresolved issues to the designated source.
Keep records of customer interactions and transactions including inquiries, comments, and complaints.
Obtain and evaluate all relevant information to handle product and service inquiries.
Requirements
microsoft word
excel
erp
dynamics nav
highschool diploma
customer service
Knowledge of administrative procedures
Ability to type (40+ WPM a plus)
Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.
Knowledge of customer service principles and practices; previous industry experience a plus
Numeric, oral and written language applications
Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
Highschool Diploma or GED required
Benefits
Competitive pay
401(k) with company match
Bonus program eligibility
Paid holidays
Uniforms provided for field personnel
Paid training for field personnel
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Life insurance-company provided
Paid time off
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
drug screen
criminal background check
motor vehicle record (mvr) if driving for the company
Company
Overview
75+ years
Experience in the industry
The company has a long-standing history, having been in operation for over 75 years.
$300M–$350M
Annual revenue range
The company generates significant annual revenue, supporting a wide range of infrastructure projects.
45+ branches
Geographic presence
The company maintains a network of 45+ branches and multiple distribution centers across the country.
Opened 2024
California distribution center
A new distribution center in California was established in 2024 to enhance west-coast logistics operations.
Grew from a regional fuel equipment distributor into a coast-to-coast infrastructure powerhouse.
Supporting projects from initial design to full site commissioning.
Serves retail fuel stations, government fleets, and emergency power clients.
Specializes in petroleum construction, equipment distribution, 24/7 service & repair, plus electrical contracting and environmental compliance.
Offers EV charging solutions and technical training alongside traditional fuel handling systems—blending legacy expertise with modern tech.
Partners with leading manufacturers like Gilbarco, OPW, Franklin Electric, and VeriFone to offer high-quality turnkey installations.
Handles unusual assignments such as full-site fuel system conversions under tight deadlines, even coordinating emergency disaster response.
Culture + Values
Teamwork is essential to success, therefore we work together to ensure our customers have the best experience.
We are committed to providing the highest degree of quality in every product, service and solution we offer.
We are Innovators and Change Leaders who dare to be different. We challenge the old ways of doing business and offer creative solutions powered by the best enabling technologies.
We love what we do and push ourselves to be our best every single day.
We care about our communities and the environment and believe it is our duty to be socially and environmentally responsible.
To be a trusted partner, offering the most comprehensive range of products and services at the highest quality and a great value.
Environment + Sustainability
Vision: providing intelligent & sustainable solutions enabling a more prosperous, safe and greener future.
Positive Citizens: caring about our communities and the environment is a duty—socially and environmentally responsible.
Environmental Compliance is one of the core service offerings across operations.
Operation of 7 modern distribution centers with integrated RF technology to optimize logistics and reduce emissions.
National leader in EV charging solutions, supporting decarbonization through infrastructure expansion (ChargePoint partnership).
No explicit net‑zero target date listed on public site or LinkedIn.
Inclusion & Diversity
3.5/5 rating
Diversity & Inclusion
The company received a 3.5/5 rating for Diversity & Inclusion based on 39 employee responses on Glassdoor.
3.7/5 rating
Equality, Diversity & Inclusion
The company scored a 3.7/5 rating for Equality, Diversity & Inclusion in a sector-benchmarking report on Glassdoor, based on 37 ratings.
3.1/5 for Men
Gender Rating
Men rated Diversity & Inclusion at 3.1/5; women's ratings were not separately listed.
No publicly disclosed DEI strategic goals, gender representation percentages, or outcomes.