Information Systems Analyst

Description

• May administer one or more components such as user software, user hardware, Microsoft Office software (Windows 7 or greater), internet/intranet, or enterprise email system.
• Performs administrative tasks such as paying bills and invoices, entering SAP requisitions, drafting memoranda, and leading major and minor procurements.
• Prioritize complex and demanding workloads and team schedules.
• Participates in the work of staff responsible for maintaining the computer servers and information systems.
• Trains customers, staff, and others as needed in a formal setting, in a group, or one-on-one. Communicates project status, resolving project issues, problems, and changes.
• Researches and recommends new hardware and software components.
• Performs basic project administration tasks such as coordinating work discussions, and / or schedules, and leading team meetings to discuss project issues.
• Consults with system users on systems problems and operational problems.
• Installs computer hardware, software upgrades, and peripherals.
• Keep current with changes within functional area, such as methods, practices, and technology.
• Maintains technical and functional competency in the applications utilized by the assigned department.
• Maintains the security of computer systems.
• Reviews and evaluates work products, methods and procedures, and identifies and resolves problems.
• Manages and leads projects using personnel, consultants, and Contractors, as needed.
• Prepares system requirements and computer system design specifications and works with outside Contractors as needed.
• May be required to monitor project expenditures, recommending adjustments as necessary.
• Studies software, network and/or server traffic and performs capacity and growth planning.
• Analyzes Data Center network problems, operations, and configurations.

Requirements

• Experience with technical and analytical tasks in support of computer information systems and computer server substitutes for college on a year for year basis
• Knowledge of techniques and methods of installing computer hardware and software
• Three (3) years of experience performing technical and analytical tasks in support of computer information systems and computer servers.
• Ability to manage schedules and timelines
• Bachelors degree in computer science, management information systems, or related degree.
• Advanced support of client software (MS – Office, Adobe products, email, and /or browsers, etc.)
• Familiar with the principles and practices of maintaining information systems including thin client or virtual desk top solutions
• Organized, with the ability to administer and create meeting agendas and notes for work units
• Ability to multitask with a strong attention to detail and shift from one project to another when priorities change
• Knowledge of work planning and project management techniques
• Ability to perform the complex technical and analytical tasks in support of servers, information systems, and computer servers
• Ability to administer a helpdesk ticketing systems and desktop inventory system
• Experience working in a consulting environment required.
• Ability to train customers, staff, and others, as needed
• Experience working with project procurement process in the public sector
• Experienced with methods and techniques for assessing the cost effectiveness of system enhancements and Modifications
• Advanced knowledge of support and troubleshooting of personal computers, laptops, printers, monitors, AV equipment, multifunctional devices, and related peripheral equipment
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work
• Ability to perform basic project administration activities in leading a cross functional team
• Knowledge of methods and techniques for troubleshooting a variety of information systems operations and maintenance problems and concerns
• Advanced knowledge of support of tablet and/or related mobile computing devices
• Proficiency with operational characteristics of computer information systems and computer servers
• Knowledge of principles and practices of lead supervision and training
• Experience preparing and presenting comprehensive and clear reports and recommendations
• Knowledge of computer system security and information systems security practices
• Experience researching and recommending new hardware and software components consistent with the needs of system users and the policies and priorities
• Ability to analyze and assess cost effectiveness of system improvements and enhancements
• Experience working closely with system users to assess problems, needs, and concerns

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance