Senior Telecom Service Engineer

Description

In this capacity you will manage service level agreement programs, retrofit upgrades, extensions and modifications of telecommunication systems, ensuring that all site activities are completed efficiently, within budget and in compliance with contractual, quality and safety requirements.

• Oversee SLA programs, retrofits, upgrades, extensions, and modifications of telecom systems for medium/high‑complexity assignments.
• Ensure efficient, cost‑effective completion of site activities in line with contract specifications, quality standards, and safety requirements.
• Design and implement system changes, produce as‑built documentation, and drive continuous improvement through lessons learned.
• Collaborate with tendering teams, advise clients on maintenance and upgrades, and deliver training and presentations on new solutions.
• Lead Service Engineering activities, coordinate with external vendors, and coach Associate Service Engineers.
• Assist Project Managers with claims, create work plans and cost estimates, and manage site activities for customer acceptance certification.
• Maintain compliance with safety regulations, HSE culture, and prepare SAT documentation for approvals.
• Maintain broad knowledge of Hitachi Energy systems and telecom technologies (MPLS‑TP, SDH, PDH, Ethernet, etc.).

Requirements

The role demands deep technical knowledge of MPLS‑TP, SDH, PDH, Ethernet, wireless routers, switches, PABX and network‑management products, and requires collaboration with tendering teams, client advisory, and the delivery of training and presentations on new solutions.

• Hold a Bachelor’s or Master’s degree in Telecommunication Engineering with 10–15 years of relevant experience.
• Demonstrate expertise in Fox SDH, PDH, Ethernet products, MPLS‑TP, SIP/VOIP, and IEC101/104/61850 protocols.
• Proficient in handling multiplexers, routers, switches, PABX systems, and network management products.
• Exhibit strong spoken and written English communication skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance