Construction Customer Care Representative at Toll Brothers in Houston, TX | Kablio

Role

Description

customer satisfaction

request management

quality inspections

service coordination

warranty meetings

Responsible for customer satisfaction metrics related to homeowners served
Service Request Management: entering, updating, closing and Purchase Order processing
Conduct Home Complete/Quality Inspections prior to delivery to the Customer
Service appointment communications and coordination between Homeowners and Trade Partners
Conduct routine Homeowner meetings to observe and assess warranty request submissions

Requirements

excel

word

outlook

high school

construction

problem solving

Applies creative problem-solving to address business needs and issues
Outstanding Customer Service Skills
When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
High school diploma or equivalent
Strong computer skills including Outlook, Excel, and Word
3 - 5 years of residential construction experience
Experience with a service department
Ability to plan and prioritize while focusing on detail orientation and effective time management
1 - 3 years of Customer Service Experience

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$10B Revenue

Annual Revenue

The company generates significant annual revenue, reflecting its strong market presence and robust operations.

130K Homes

Homes Delivered

Over 130,000 homes have been delivered to customers, showcasing the company's extensive reach and dedication to quality living spaces.

$1B Liquidity

Cash Liquidity

Maintaining strong financial health, the company holds over $1 billion in cash liquidity, ensuring stability and growth opportunities.

Top Fortune Rankings

Industry Recognition

The company has achieved consistent top rankings on Fortune's Most Admired list, underscoring its reputation for excellence and innovation.

Founded in 1967 by brothers with a vision for upscale living in suburban Philadelphia.
Expanded through the 1990s into a national brand, building in over 60 markets across 24 states.
Specializes in single-family estates, townhomes, condos, urban mid/high‑rise, active‑adult and student housing.
Operates across the entire homebuilding lifecycle—from land development and mortgage to architecture and insurance.
Known for pioneering luxury master‑planned and resort‑style golf communities alongside custom smart‑home integrations.
Serves both high‑end and 'affordable luxury' buyers, with millennials increasingly among first‑time buyers.

Culture + Values

Integrity – Doing the right thing, even when no one is watching.
Customer Focus – We are committed to providing our customers with exceptional quality, service, and value.
Innovation – We strive for continuous improvement in everything we do, embracing new ideas and technologies.
Teamwork – Working together to achieve a common goal with respect and cooperation.
Excellence – We set high standards and strive to exceed them in every aspect of our business.

Environment + Sustainability

2050

Net Zero Goal

Aiming for net zero greenhouse gas emissions across their operations.

Aim to reduce energy consumption and use renewable energy sources across operations.
Focus on building energy-efficient homes with sustainability initiatives like ENERGY STAR certification.
Use environmentally friendly construction materials and methods to reduce waste and carbon footprint.
Integrate water-saving technologies, such as low-flow plumbing fixtures, in new developments.

Inclusion & Diversity

is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
aims for gender balance in leadership roles and workforce diversity in hiring and promotions.
track and report diversity data, including gender statistics, to measure progress on diversity goals.
has launched initiatives to increase recruitment and retention of women in construction and leadership roles.

Articles

Careers at Toll Brothers

LinkedIn - Toll Brothers

Company

Overview

$10B Revenue

Annual Revenue

The company generates significant annual revenue, reflecting its strong market presence and robust operations.

130K Homes

Homes Delivered

Over 130,000 homes have been delivered to customers, showcasing the company's extensive reach and dedication to quality living spaces.

$1B Liquidity

Cash Liquidity

Maintaining strong financial health, the company holds over $1 billion in cash liquidity, ensuring stability and growth opportunities.

Top Fortune Rankings

Industry Recognition

The company has achieved consistent top rankings on Fortune's Most Admired list, underscoring its reputation for excellence and innovation.

Founded in 1967 by brothers with a vision for upscale living in suburban Philadelphia.
Expanded through the 1990s into a national brand, building in over 60 markets across 24 states.
Specializes in single-family estates, townhomes, condos, urban mid/high‑rise, active‑adult and student housing.
Operates across the entire homebuilding lifecycle—from land development and mortgage to architecture and insurance.
Known for pioneering luxury master‑planned and resort‑style golf communities alongside custom smart‑home integrations.
Serves both high‑end and 'affordable luxury' buyers, with millennials increasingly among first‑time buyers.

Culture + Values

Integrity – Doing the right thing, even when no one is watching.
Customer Focus – We are committed to providing our customers with exceptional quality, service, and value.
Innovation – We strive for continuous improvement in everything we do, embracing new ideas and technologies.
Teamwork – Working together to achieve a common goal with respect and cooperation.
Excellence – We set high standards and strive to exceed them in every aspect of our business.

Environment + Sustainability

2050

Net Zero Goal

Aiming for net zero greenhouse gas emissions across their operations.

Aim to reduce energy consumption and use renewable energy sources across operations.
Focus on building energy-efficient homes with sustainability initiatives like ENERGY STAR certification.
Use environmentally friendly construction materials and methods to reduce waste and carbon footprint.
Integrate water-saving technologies, such as low-flow plumbing fixtures, in new developments.

Inclusion & Diversity

is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
aims for gender balance in leadership roles and workforce diversity in hiring and promotions.
track and report diversity data, including gender statistics, to measure progress on diversity goals.
has launched initiatives to increase recruitment and retention of women in construction and leadership roles.

Articles

Careers at Toll Brothers

LinkedIn - Toll Brothers