Head of Department

Description

The role requires setting clear objectives aligned with company strategy, measuring performance, and conducting regular one‑to‑ones, team meetings and appraisals. You will support career development through training, coaching, mentoring and succession planning, while modelling professional behaviours and ensuring recruitment meets diversity and future‑need goals.

You will work with the wider team and Hive Client Services to service the database, drive new business, and increase market share and fees. Responsibilities include pitching and winning business, managing the full sales process from viewings to completion, liaising with the sales team, overseeing property marketing, and providing client advice and reporting, all while adhering to ISO, AML and Health & Safety standards.

• Set objectives aligned with company strategy and measure performance.
• Conduct regular one‑to‑one meetings, team meetings and complete probationary, interim and annual appraisals.
• Support team members’ career development through training, coaching, mentoring and succession planning.
• Ensure professional, diversity‑focused recruitment aligned with future needs.
• Service the client database and drive new business to increase market share and fees.
• Pitch for and win business, managing the sales process from initial viewings to completion.
• Generate and conduct property viewings for prospective purchasers.
• Liaise with the sales team to manage Repit and other IT systems for smooth transactions.
• Oversee property marketing, including brochure production, signage and public relations.
• Provide clients with professional advice, property valuations and negotiation support.
• Maintain compliance with ISO, Money Laundering, Health & Safety and other company policies.
• Lead by example, actively participating in all aspects of the role.
• Delegate tasks effectively to maximise results.
• Manage conflict and performance issues within the team.
• Analyse data to inform business strategy and improve outcomes.
• Consistently achieve and exceed sales targets.
• Build and maintain long‑standing client relationships.
• Act as a brand ambassador, promoting the company’s values.

Requirements

We are recruiting an experienced property professional to manage and grow our Notting Hill Sales department, handling portfolios up to £3m. The ideal candidate has a strong track record in a similar role, expert knowledge of the Notting Hill market, and the drive to increase market share and results. Preference is given to someone who lives or has worked in the area.

The successful candidate must demonstrate strong people‑management leadership, the ability to develop individuals, delegate effectively and handle conflict. A proven record of growing an estate‑agency business, data fluency, consistent target achievement, exceptional communication, and an entrepreneurial mindset are essential. You should be a brand ambassador capable of building long‑lasting relationships and influencing outcomes.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance