Leading North American multi‑trade services firm in HVAC, mechanical, electrical, automation & maintenance
Coordinates service dispatch, schedules field staff, and supports customers.
18 days ago ago
C$55,000 - C$70,000
Junior (1-3 years)
Full Time
Surrey, British Columbia, Canada
Field
Company Size
2,440 Employees
Service Specialisms
Engineering
Project Management
Technical Services
Consulting
Design
Sector Specialisms
Institutional
Commercial
Residential
Healthcare
Industrial
Role
Description
scheduling
work order
quote prep
tech support
data entry
field support
Handle customer service requests using strong interpersonal skills and a customer focus.
Adhere to the Company’s Quality System operating procedures.
Provide assistance to field personnel if needed.
Provides support and backup for other administrative/inside sales duties as requested.
Provide quotation support to field service technicians as required. Assist in the preparation of service quotes to customers, including contacting vendors to establish price and availability of replacement parts and/or repair items.
Assist in the growth of other Call Centre agents by sharing both job knowledge and expertise.
Champions a high performance leading to enhanced customer interface satisfaction.
Interface with customers and other departments as necessary to ensure successful completion of service.
Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
Management of trades and subs to DNE guidelines
Develop schedules for field service personnel, in conjunction with management, taking in to account work order priorities, due dates, time required, location, skills required, work load and urgency.
Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
Data Entry to Customer Web Portals
Assist clients with technical support when possible.
Adhere to all company policies and procedures.
Collect field service timecards and completed work order sheets, ensuring tech accuracy of completed notes and recommendations.
Act as Ainsworth’s customer advocate to expedite issues surrounding quality, service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
Requirements
dispatcher
hvac
excel
coordination
customer service
3-5 yrs
3-5 years of experience as a Dispatcher in the Mechanical, Plumbing, or HVAC is required.
Experience with national accounts is an asset
Ability to follow and perform to customer guidelines
Proficiency with MS Office applications; Excel is essential.
Demonstrated coordination, organizational, and interpersonal skills.
Knowledge of basic HVAC repair estimates is an asset.
Attention to detail and multi -tasking
Ability to exercise independent judgment and take initiative.
Excellent verbal and written communication skills
Excellent customer service skills.
Ability to work effectively under pressure.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1933
Year Established
The company has a long-standing history since its inception in 1933.
$700M Revenue
Annual Revenue
As part of a larger firm, the company generates substantial annual revenue.
30,000 Staff
Total Employees
Operates with a large workforce across North America.
grew from a small maintenance firm into a multi-trade powerhouse across Canada and the U.S.
Experts in HVAC, mechanical, electrical, automation and energy management, stands out for delivering tight-deadline institutional, commercial and industrial works.
Typical projects range from retrofit and maintenance of manufacturing plants to automating building systems in hospitals and campuses.
Operates coast-to-coast with regional offices and field teams that combine local knowledge with national reach.
Distinct for in-house fabrication of process piping (including clean-room orbital welding), solves high-precision industrial challenges.
Financially, benefits from GDI’s strength—part of a North American firm.
Culture + Values
Committed to delivering the highest standards of service, quality, and customer satisfaction.
Fostering a culture of safety, reliability, and integrity.
Driven by passion, accountability, and teamwork.
Conilians strive for operational excellence and innovation.
Environment + Sustainability
Net Zero by 2050
Environmental Commitment
Target to achieve net zero emissions by the specified date, demonstrating a strong commitment to reducing environmental impact over time.
Committed to reducing its environmental footprint and fostering sustainability across operations.
Actively focuses on energy efficiency and reducing resource consumption.
Incorporates sustainable practices in all aspects of service delivery and operations.
Inclusion & Diversity
Dedicated to creating a diverse and inclusive workplace where all employees are respected and valued.
Committed to building a balanced and inclusive team by ensuring equal opportunities for all.