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Service Operator
Graham Group
Log service calls, allocate work orders, track progress, and report for facilities management.
5d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Leeds, England, United Kingdom
Onsite
Company Size
2,200 Employees
Service Specialisms
Building
Civil Engineering
Interior Fit Out
Facilities Management
Investment Projects
Sector Specialisms
Commercial
Construction
Residential Surveying
Carbon Services
Building Surveying
Project Management
Quantity Surveying
Project Monitoring
Role
What you would be doing
call logging
kpi tracking
work allocation
asset upload
client reporting
site coverage
- Logging calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Providing cover on various sites throughout NI & GB as and when required
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures
- Allocating works orders to directly employed maintenance team and / or supply chain.
- Reporting back to clients and contract staff on job progress and completion – produce reports.
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- Uploading and amending asset information as held in the Control Hub database
What you bring
service software
facilities management
outlook
excel
busy office
1 year
- Experience in service systems software
- Previous experience in facilities management industry
- Competent IT skills to include Microsoft Outlook and Excel
- Previous experience in a busy office environment
- Demonstrate a minimum of 1 years previous experience in a similar service role
- Additional Perks: Enjoy free onsite parking and other valuable benefits.
- Financial Security: Benefit from an excellent company pension and free life assurance, providing financial peace of mind.
- Wellbeing Support: Engage with our Employee Assistance and Health and Wellbeing programme designed to support your overall well-being.
- Generous Leave: Enjoy up to 36 days of paid annual leave to maintain a healthy work-life balance.
- Health & Wellness: Receive free BUPA health assessments, access discounted private healthcare and gym memberships, and take advantage of free will advice and yearly flu jabs.
- Career Growth: Access ongoing training and development opportunities to support your professional advancement.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- a basic disclosure may be requested for security clearance; criminal record not necessarily a bar.
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Company
Overview
Since 1968
Years in operation
Operational since its founding year.
£1.125 bn
Annual Revenue
Annual revenue reflects strong financial health.
£2 bn
Order Book Value
Total value of ongoing contracts underscores financial strength.
100+ Contracts
Active Projects
Managing over 100 active projects across various sectors.
- Specialises in building, civil engineering, interior fit‑out, facilities management and investment projects, offering end‑to‑end delivery.
- Notable works include offshore renewable energy berths, urban transit hubs and landmark mixed‑use developments.
- Operates through regional hubs across England, Scotland, and Ireland, blending local insight with national capability.
- Backed by long in‑house technical expertise and a ‘do‑right’ DNA, bringing innovation and rigor to every project.
- Development arm invests alongside clients, delivering financed, designed and operated assets for lasting impact.
- Our people are the core of our business, the force behind our success and the architects of our future.
- We have an open and inclusive culture which sets us apart.
- We are ambitious to be the best we can be, individually and collectively.
- Relationships define our success – we build strong relationships forged on trust and reliability.
- We make ourselves easy to do business with and follow through on our promises.
- We strive to make a difference – our impact is measured not just in the quality of the project delivered but in the longer-term impact on the environment, communities and people.
- Innovation
- Performance
- Respect
- Collaboration
- Transparency
50% Drop
Scope 1 & 2 Emissions
Reduction target for absolute greenhouse gas emissions in Scope 1 and 2 from a 2022 baseline by 2030.
40% Cut
Scope 3 Emissions
Reduction target for absolute greenhouse gas emissions in Scope 3 from a 2022 baseline by 2030.
50% Growth
Biodiversity Actions
Target to increase the number of biodiversity-related initiatives by 2030.
30% Fall
Emissions Reduction
Reduction in greenhouse gas emissions compared to a 2014/15 benchmark.
- Net Zero carbon emissions (Scope 1 & 2) by 2030
- Net Zero carbon emissions (full value chain, all scopes) by 2040
- Science‑Based Targets validated by SBTi
- PAS 2080 carbon‑management standard verified
- Achilles Carbon Reduce certification
- Platinum accreditation in BITC Business and Biodiversity Charter
29th UK Rank
Top EDI Companies
Ranked 29th in the UK’s Top 100 Equality, Diversity & Inclusion companies.
Two New Networks
Employee Groups
Expanding employee networks to include disability and LGBTQ+ groups.
2024 Re-Award
Accreditations
Re-awarded Investors in People Platinum status in 2024.
Double Platinum
Accreditations
The first UK company to achieve Investors in People Platinum and Health & Wellbeing accreditations simultaneously.
- Open and inclusive culture with emphasis on Equality, Diversity & Inclusion and Fairness, Inclusion & Respect.
- Fairness, Inclusion & Respect (FIR) ambition – culture where everyone feels valued and comfortable to perform at their best.
- Regular surveys and feedback to inform inclusion strategy.
- Practical site initiatives: free sanitary products, prayer rooms, FIR ambassadors.
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