Customer Success Specialist at Leviton in Northbrook, IL | USD70,000-80,000 | Kablio

Role

Description

order management

pricing quotations

crm updates

product knowledge

sales support

customer claims

Assistance with Sample Order Requests, Marketing Materials, and delivery status.
Assist in Customer updates on RMAs, Order Entry Errors, Order Status, and Production lead times.
Develop knowledge of Leviton’s Product Lines and their applications in various Residential, Commercial, and Industrial Markets.
Provide support with Competitor Cross Referencing and Product Descriptions.
Gain an understanding of the Electrical Distribution industry, how they go to market, and their purchasing processes.
Assist with pricing and rebate agreements with Regional Sales Director's, ED Sales Representatives, and Centralized Account Representatives.
Generate project-based price quotations (RFPs) within Oracle based on alignment with field representative and history of past quotes (BI tool analysis).
Support ED salesforce with communications activities (e.g., new product announcements, price sheet updates) for all distributors in sales territory.
Provide support for Customer Claims including deductions, pricing discrepancies, and return orders.
Assist with providing submittal packages, product information, and O&M Materials.
Support ED Salesforce by logging salesforce activities and CRM updates.

Requirements

salesforce

powerbi

ms office

bachelor's

electrical

customer service

0% - 5%
Preference given to candidates with prior experience in electrical distribution or manufacturing.
Attention to detail.
Ability to perform multiple tasks simultaneously.
Demonstrated success in prior sales support roles.
Bachelor’s Degree, technical degree preferred.
1-3 years of comparable sales experience inside and/or outside of Leviton with similar products/customers.
Ability to work in a team environment.
Possess customer service, relationship-building, and relationship management skills.
Experience using Salesforce.com and other CRM.
Excellent communication skills, both verbally and in written form, and strong ability to build relationships.
Proficient in MS Office, Word, Excel, PowerPoint and PowerBI reporting.
Demonstrated ability to maintain and convey basic knowledge across a wide range of technical products.

Benefits

401K plans with employer-matching contributions
Tuition reimbursement
Medical, dental, and vision insurance programs
Volunteer time off
Paid holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1906

Year Established

The company was established as a tinsmith shop in New York.

Nine in ten homes

Household Usage

Products are used in a significant majority of North American homes.

2.5M Units Daily

Manufacturing Scale

The company produces over 2.5 million devices each day.

100+ Countries

Global Reach

Products are distributed worldwide across numerous nations.

It supplies switches and outlets to urban landscapes, helping define modern living standards.
Over decades, it introduced innovations like GFCIs, surge protectors, Decora designer devices, and smart-home controls.
Strategic acquisitions—lighting brands, cabling firms, and data-centre enclosures—expanded its global reach.
Projects range from homes and commercial buildings to large-scale data centres and EV infrastructure.

Culture + Values

We are a team of passionate professionals who are committed to making a difference.
We lead with integrity and deliver on our promises.
We value innovation and embrace change.
We take pride in our products and solutions.
We are accountable to our customers, colleagues, and the community.
We are committed to continuous improvement and excellence.

Environment + Sustainability

2040

Net-Zero Target

Aims to achieve net-zero greenhouse gas emissions.

Focuses on reducing carbon footprint using renewable energy sources.
Invests in energy-efficient products and manufacturing processes.
Participates in sustainability initiatives like the U.S. Green Building Council and the Green Business Certification Inc.
Tracks and reports progress in reducing waste and emissions for continuous improvement.

Inclusion & Diversity

Dedicated to fostering a diverse, inclusive, and respectful workplace.
Committed to increasing the representation of women and minorities in leadership positions.
Track the gender diversity of its workforce and leadership team, focusing on closing gaps and improving opportunities for underrepresented groups.
Created programs to promote career development and advancement for women and minorities.

Articles

Company Overview

Careers

Product Catalog

Role

Description

order management

pricing quotations

crm updates

product knowledge

sales support

customer claims

Assistance with Sample Order Requests, Marketing Materials, and delivery status.
Assist in Customer updates on RMAs, Order Entry Errors, Order Status, and Production lead times.
Develop knowledge of Leviton’s Product Lines and their applications in various Residential, Commercial, and Industrial Markets.
Provide support with Competitor Cross Referencing and Product Descriptions.
Gain an understanding of the Electrical Distribution industry, how they go to market, and their purchasing processes.
Assist with pricing and rebate agreements with Regional Sales Director's, ED Sales Representatives, and Centralized Account Representatives.
Generate project-based price quotations (RFPs) within Oracle based on alignment with field representative and history of past quotes (BI tool analysis).
Support ED salesforce with communications activities (e.g., new product announcements, price sheet updates) for all distributors in sales territory.
Provide support for Customer Claims including deductions, pricing discrepancies, and return orders.
Assist with providing submittal packages, product information, and O&M Materials.
Support ED Salesforce by logging salesforce activities and CRM updates.

Requirements

salesforce

powerbi

ms office

bachelor's

electrical

customer service

0% - 5%
Preference given to candidates with prior experience in electrical distribution or manufacturing.
Attention to detail.
Ability to perform multiple tasks simultaneously.
Demonstrated success in prior sales support roles.
Bachelor’s Degree, technical degree preferred.
1-3 years of comparable sales experience inside and/or outside of Leviton with similar products/customers.
Ability to work in a team environment.
Possess customer service, relationship-building, and relationship management skills.
Experience using Salesforce.com and other CRM.
Excellent communication skills, both verbally and in written form, and strong ability to build relationships.
Proficient in MS Office, Word, Excel, PowerPoint and PowerBI reporting.
Demonstrated ability to maintain and convey basic knowledge across a wide range of technical products.

Benefits

401K plans with employer-matching contributions
Tuition reimbursement
Medical, dental, and vision insurance programs
Volunteer time off
Paid holidays

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1906

Year Established

The company was established as a tinsmith shop in New York.

Nine in ten homes

Household Usage

Products are used in a significant majority of North American homes.

2.5M Units Daily

Manufacturing Scale

The company produces over 2.5 million devices each day.

100+ Countries

Global Reach

Products are distributed worldwide across numerous nations.

It supplies switches and outlets to urban landscapes, helping define modern living standards.
Over decades, it introduced innovations like GFCIs, surge protectors, Decora designer devices, and smart-home controls.
Strategic acquisitions—lighting brands, cabling firms, and data-centre enclosures—expanded its global reach.
Projects range from homes and commercial buildings to large-scale data centres and EV infrastructure.

Culture + Values

We are a team of passionate professionals who are committed to making a difference.
We lead with integrity and deliver on our promises.
We value innovation and embrace change.
We take pride in our products and solutions.
We are accountable to our customers, colleagues, and the community.
We are committed to continuous improvement and excellence.

Environment + Sustainability

2040

Net-Zero Target

Aims to achieve net-zero greenhouse gas emissions.

Focuses on reducing carbon footprint using renewable energy sources.
Invests in energy-efficient products and manufacturing processes.
Participates in sustainability initiatives like the U.S. Green Building Council and the Green Business Certification Inc.
Tracks and reports progress in reducing waste and emissions for continuous improvement.

Inclusion & Diversity

Dedicated to fostering a diverse, inclusive, and respectful workplace.
Committed to increasing the representation of women and minorities in leadership positions.
Track the gender diversity of its workforce and leadership team, focusing on closing gaps and improving opportunities for underrepresented groups.
Created programs to promote career development and advancement for women and minorities.

Articles

Company Overview

Careers

Product Catalog