Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
21 hours ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
India
Hybrid
Company Size
94,000 Employees
Service Specialisms
Sector Specialisms
Description
user management
module maintenance
platform upgrades
data quality
incident troubleshooting
workflow automation
- Administer user accounts, roles, groups, and access controls daily.
- Maintain and enhance core modules such as ITSM, CMDB, and optionally ITAM, ITOM, HRSD, or SecOps.
- Support platform upgrades, patches, regression testing, and routine maintenance.
- Monitor and improve data quality in CMDB, ITSM, SAM/HAM, and ITOM tables.
- Troubleshoot complex incidents, conduct root‑cause analysis, and implement long‑term fixes.
- Create and manage catalog items, record producers, notifications, and workflow automations.
- Translate cross‑functional requirements into ServiceNow configuration tasks.
- Document configuration changes, processes, and platform updates clearly.
- Mentor junior administrators and enforce platform standards and best practices.
Requirements
servicenow
csa cert
itsm
itam
flow designer
javascript
We are seeking a ServiceNow Senior Administrator to manage the daily health, stability, and configuration of our ServiceNow platform. The role demands strong hands‑on experience with ITSM and ITAM, a solid understanding of platform architecture, and the ability to support enhancements, troubleshoot issues, and mentor junior team members. The administrator will collaborate closely with developers, process owners, and platform stakeholders to ensure smooth operation and adherence to best practices.
The ideal candidate possesses deep knowledge of ServiceNow architecture, tables, forms, ACLs, and role‑based access, along with hands‑on expertise in ITSM and ITAM. Proficiency in Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, and basic JavaScript scripting is required, while familiarity with integrations, Scripted REST APIs, and CMDB data quality practices is advantageous.
- Configure forms, fields, lists, UI policies, UI actions, and simple workflows or Flow Designer logic.
- 4–6+ years of hands‑on ServiceNow administration or development experience.
- Bachelor’s degree in IT or related field, or equivalent experience.
- ServiceNow CSA certification required; additional ITSM, CMDB, HRSD, or ITAM certifications a plus.
- Experience supporting upgrades, maintenance, and platform improvements in Agile or hybrid delivery environments.
- Strong communication skills for collaboration with technical and business teams.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.