Customer Success Manager

As a Customer Success Manager, you will be a key player in helping our customer's achieve their business goals and successes through proactively driving product adoption, strategic planning, and the creation of best practices; all the while collaborating and fostering strong partnerships with our stakeholders and ensuring customer satisfaction by being the advocate of our customer's voices and the primary point of contact for our product services.

• Analyzing and using metrics to build and present success plans, optimize current business practices and more!
• Being the subject matter expert of all of our products and services.
• Creating strong relationships with existing stakeholders, and new customers.
• Work with cross-functional teams to solidify new and reaffirming partnerships
• End to end onboarding, and further sales interactions like post-sales, cross-sales, and upsales

• Opportunistic and observant of customer's needs, and provides solutions with their values in mind
• Profound understanding of current and upcoming technologies and trends
• Proven experience in leading complex projects with diverse cross functional teams and stakeholders
• Previous experience in Customer Success, Strategic Account Management or related occupation within the technology field
• Diploma or Degree in Software Development, Engineering Technology, Telecommunications or related fields
• Familiarity of project management concepts
• Affinity in working with customers and building relationships
• Excellent verbal and written communication skills

ZTR offers a positive working environment and a group of friendly and talented industry leaders passionate about driving environmental and financial benefits for our clients. We encourage and support employees to find long-term success and explore opportunities that play into their strengths and passions. We value lateral moves as much as vertical promotions; we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to build a rewarding career at ZTR.

At ZTR, we continuously promote a healthy balance between work, fun and family. This is a place where employees make a difference in our company and within our customers’ organizations. You will have the ability to direct your career path at ZTR as we are rapidly growing with numerous opportunities for professional growth and development.