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Resident Maintenance Specialist
Amh
AMH is a leading provider of residential, commercial, and industrial real estate services.
Manage tenant maintenance requests and coordinate work orders for single-family rentals.
Determine the cost of proposed solutions using company guidelines.
Receive, review, and document maintenance requests in company systems. You’ll have the authority to assign work orders to internal or external resources, following company guidelines.
Collaborate with the Supervisor of Market Maintenance/Director of Property Operations, Field Schedulers, and Vendor Performance Specialist to meet service order metrics.
Dispatch clear and timely instructions to vendors for resolution of maintenance problems.
Assist in managing Capital Improvement Projects and vendors.
Oversee a portfolio of maintenance work, ensuring progress from initiation to completion. Some work orders may be complex.
Diagnose maintenance problems accurately and determine appropriate solutions.
Approve vendor bids and manage change orders when necessary. You’ll also provide recommendations to leadership regarding vendor utilization and pricing.
What you bring
microsoft office
voip
crm
bilingual
high school
construction
Intermediate knowledge and experience in Microsoft Office and PC skills.
Minimum one year of experience in construction/maintenance, property management, logistics scheduling/dispatching preferred.
Intermediate knowledge and experience of Customer Service Software Applications, VOIP phone systems, CRM, InContact, and Balto.
Excellent verbal and written communication, problem-solving, time management, and conflict resolution skills.
Basic understanding of single-family home systems and components (appliances, HVAC, etc.).
Bilingual (English/Spanish) verbal and written skills are preferred.
High School Diploma/GED required.
Benefits
Flexibility to work weekends and evenings if assigned
Founded with a vision to redefine living spaces, this company has grown into a multifaceted real estate powerhouse.
From residential communities to complex commercial developments, the company has a proven track record of delivering high-quality spaces.
The company specializes in designing, building, and managing properties that cater to a diverse range of industries and needs.
Known for their commitment to creating functional and sustainable developments, their portfolio spans various sectors, including residential, commercial, and industrial.
They have played a pivotal role in revitalizing urban landscapes with innovative projects that blend design, functionality, and sustainability.
The company’s strength lies in its holistic approach, managing the entire lifecycle of a property from conception to long-term management.
Distinct for their attention to detail and customer-centric approach, they have earned a reputation for excellence in the real estate industry.
As a forward-thinking company, they continually adapt to market changes and trends, staying ahead with cutting-edge developments and solutions.
Culture + Values
Innovation: Continuously improving and creating value for customers.
Customer Commitment: Providing quality service and support to residents.
Collaboration: Working together across departments and with residents.
Integrity: Conducting business with honesty, transparency, and accountability.
Excellence: Striving for the highest standards in every aspect of the business.
Environment + Sustainability
2050
Net Zero Target
Achieving net zero carbon emissions by the year 2050.
Implementation of energy-efficient building systems across properties.
Adopting renewable energy solutions, such as solar energy systems, in select communities.
Focus on water conservation through smart irrigation and low-flow fixtures.
Green building certifications for new properties, including LEED and Energy Star.
Inclusion & Diversity
43% Leadership
Gender Diversity
43% of leadership positions are held by women, reflecting a strong commitment to gender equality in executive roles.
Commitment to fostering a diverse and inclusive workforce.
Ongoing programs to support the recruitment and retention of underrepresented groups.
Partnerships with organizations that promote diversity in the workplace.
Regular training programs on unconscious bias and inclusive leadership.
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