Customer Service Representative

Description

• The employee must occasionally bend, kneel, squat, climb, stand and walk.
• Support and collaborate with operations and frontline employees in an efficient and safe manner while complying with all DOT regulations.
• Must work directly with sales staff on pricing and quoting.
• Record accurate delivery and product information on orders.
• Schedule, dispatch and control an appropriate level of drivers required to satisfy customer demand while maintaining safety & efficiency goals established by the company.
• Coordinate next day’s delivery schedule and interpret necessary driver/production employee correlating start times and strictly follow and observe the Federal Hours of Service rules and regulations.

Requirements

• Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
• The employee must be able to sit, have fine motor skills and use repetitive motion.
• Timely and regular attendance is critical and a required part of performance.
• Must be computer proficient and ability to learn multiple levels of software (Command, Trakit, Universal, Microsoft Office, iPhone and Tablet applications.
• Must work directly with accounts receivable and credit manager regarding all accounts.
• While performing the duties of this job, the employee is regularly required to sit for long periods, use computer, phone frequently.
• This position requires an employee to occasionally lift up to 50lbs.
• Must be able to determine travel time to jobs and best plant locations to service the job.
• Must be able and willing to work overtime and varying shifts including early mornings, late afternoons and Saturdays.
• Ready Mix and or Building Supply experience highly desired and preferred.
• Attention to Detail is imperative to accurately record delivery & product information into Command Dispatch Systems with ability to negotiate delivery times with customers.
• Must possess strong problem solving skills relative to a fast paced fluid environment with emphasis on striking a balance of delivering excellent customer service while maintaining company safety and efficiency guidelines.
• Must be able to learn extensive product line and their different applications.
• Must possess good listening skills and address customer complaints or concerns.
• Able to respond to stressful situations, co-workers, and customers in a professional, courteous manner.
• Must be able to manage and direct a fleet of up to 60+ trucks at one time.
• Must demonstrate a pleasant and accommodating demeanor over the phone and a positive and professional attitude with internal and external customers in a high volume call setting.
• 1 or more years’ experience in customer service, dispatch, production, equipment, maintenance and/or quality control preferable.

Benefits

• Highly competitive base pay
• Health and wellness programs
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program

Training + Development

Interview process

Visa Sponsorship

Security clearance