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Tenant Relations Officer (Charlestown Dublin 11)
Respond
24d ago
€45,995 - €59,471
Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Dublin, County Dublin, Ireland
Onsite
Company Size
437 Employees
Service Specialisms
Construction services
Project Management
Consulting
Property Development
Design
Sector Specialisms
Social Housing
Cost Rental Housing
Early Childhood Care and Education
Day Care Services for Older People
Family Homeless Services
Refugee Resettlement Services
Family Support
Construction Management
Role
What you would be doing
data analysis
resident engagement
repairs tracking
maintaining records
compliance monitoring
community support
- Provide timely and accurate data for internal dashboards and external reporting requirements
- Carry out regular estate inspections to identify issues relating to cleanliness, lighting, safety, and general condition
- Monitor and promote appropriate use of communal areas, ensuring cleanliness and safety
- Proactively gather resident feedback to inform service improvements
- Maintain a visible, approachable, and responsive presence across the scheme
- Work with support services to assist vulnerable residents and prevent tenancy breakdown
- Lead resident onboarding, welcome visits, and tenancy sign-ups
- Maintain accurate and confidential records for case management, risk assessments, and case reviews
- Contribute to performance reporting, audit trails, and compliance monitoring
- Collaborate with tenancy sustainment and income management teams to promote tenancy stability
- Log, track, and follow up on responsive repairs to ensure timely completion
- Share information and coordinate with colleagues to ensure a joined-up, high-quality service for residents
- Work closely with the Rent Support Officer to address arrears cases and agree payment plans
- Work in partnership with the Assets and Estates teams to plan and deliver cyclical maintenance, capital works, and estate improvements
- Support service reviews by providing evidence, case studies, and feedback from residents
- Monitor works carried out on-site to ensure compliance with specifications and quality standards
- Identify safeguarding concerns and act in accordance with Respond.ie safeguarding procedures
- Maintain accurate and up-to-date records in housing management systems
- Support the Estates and Assets teams in delivering grounds maintenance, cleaning and site safety measures
- Conduct regular tenancy reviews and monitor compliance with agreements
- Liaise with external agencies, including local authorities, Gardai, and support services where required
- Organise and participate in resident meetings, forums, and community events
- Foster a positive, inclusive and respectful community culture
- Support residents in accessing relevant services, amenities, and Respond.ie programmes
- Liaise with contractors, concierge, and cleaning teams to ensure high site standards
- Build and maintain trust-based relationships with residents, identifying and addressing issues early
- Collaborate with the Compliance team to meet health, safety and regulatory standards across the scheme
- Liaise with the Customer Services Centre to ensure efficient handling of resident requests and complaints
- Address tenancy breaches, including arrears and anti-social behaviour, in line with policy and legislation
- Engage with internal welfare and support teams to provide a coordinated approach to resident needs
- Work with the Community Development team to deliver initiatives that promote social cohesion
- Act as the primary on-site contact for resident queries, requests, and concerns
What you bring
problem solving
conflict resolution
tenancy management
safeguarding
housing models
communication skills
- Training in conflict resolution, safeguarding, or trauma-informed practice (desirable)
- Strong interpersonal and communication skills with a resident-first mindset
- Professional communication skills
- Qualification in housing, social care, property management, or equivalent experience
- Ability to work independently and as part of a team
- Ability to handle sensitive issues with discretion, empathy and professionalism
- Experience in tenancy management, housing support, or customer-focused public services
- Problem-solving and conflict resolution
- Familiarity with social and affordable housing models and the Approved Housing Body sector
- Empathy and resident engagement
- Knowledge of housing rights, responsibilities, and tenancy management best practice
- Experience managing anti-social behaviour cases, rent arrears, and safeguarding concerns
- Experience working in mixed-tenure or high-density housing environments
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Company
Overview
Early 1980s founded
Year of establishment
The organisation was established in the early 1980s, marking the beginning of its impact on Ireland's social housing sector.
€2 billion programme
Housing Development Budget
The organisation manages a €2 billion housing programme, delivering thousands of mixed-tenure homes across Ireland.
€65k savings per home
The organisation achieves cost savings of approximately €65,000 per home through fixed-price contracts.
4,000+ homes in 2025
Construction Milestone
The organisation is on track to deliver over 4,000 homes under construction by 2025.
- Pioneered a construction-led model that reshaped Ireland’s social housing sector.
- Drives a housing programme with an in-house team of architects, planners, quantity surveyors, and construction managers.
- Partners with state agencies and local authorities on major Dublin schemes, including Airton Road, Rathbourne Wharf, and Parkleigh.
- Embeds community infrastructure like crèches, retail units, and open spaces into projects to foster vibrant, sustainable neighborhoods.
- Creates family homeless hubs with 24/7 support, early-year and eldercare centres, and refugee resettlement services across Ireland.
- Pilots innovative initiatives like the Brain Health Village in Wicklow, integrating health research into housing design.
- Operates as Ireland’s largest construction-led Approved Housing Body.
- They are committed to providing quality services to their tenants and communities.
- They strive to create an inclusive and supportive working environment.
- They value collaboration and teamwork.
- They act with integrity, professionalism, and respect.
- They are passionate about social impact and housing solutions.
2050 Net Zero
Carbon Neutrality Target
Aiming to achieve net zero carbon emissions by the year 2050, showcasing a commitment to climate action and sustainability.
- Aim to reduce carbon emissions and improve energy efficiency across housing stock.
- New developments designed to be energy efficient and sustainable.
- Focus on improving environmental performance and promoting sustainability across operations.
- Actively promote gender equality and inclusive practices.
- Aim for a diverse workforce with equal opportunities for all.
- Focus on creating a supportive environment for all employees, regardless of background.
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