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Customer Service Coordinator - Singapore
Convergint Asia Pacific
Provide customer service support, manage documentation, coordinate projects, ensure client satisfaction.
9d ago
Junior (1-3 years)
Full Time
Singapore, Singapore
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Contract Vehicles
Convergint Monitoring
Customer Support Programs
Cybersecurity
Premium Service Center
Professional Services Group
Program Management
Audio‑Visual
Sector Specialisms
Security
Audio-Visual (AV)
Extra Low Voltage (ELV)
Multi-facility Integration
Multi-site Integration
Standardized Security Solutions
System Integration
Commercial
Role
What you would be doing
erp logging
rpm report
doc management
project coordination
quality monitoring
client service
This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.
- Achieve total client satisfaction by effectively coordinating all customer service matters
- Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
- Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
- Client RPM arrangement and timely delivery of RPM report
- Coordinate projects according to schedule, economically and to client’s satisfaction
- Weekly report preparation & submission to CS Manager
- Timely submission of required documentation
- Closely monitoring the quality of services provided by Convergint in the branch office
What you bring
it knowledge
hardware
network
database
communication
time management
- Strong service sense and skills, good time management, high learning skill
- Ability to work in a fast-paced environment
- Good communication and coordination skills
- Basic IT knowledge in hardware, network and database
- Proven ability to build relationships with vendors, internal client and colleagues
- Meticulous and able to work under pressure
Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
20 Years
Legacy of Excellence
The company boasts a rich two-decade legacy, having been founded in 1999.
$1.8B Platform
Convergint Global Support
Backed by Convergint’s $1.8 billion global platform, ensuring local agility with worldwide scale.
13+ Countries
Regional Synergy
Recognized for its AV and security operations across 13+ countries in APAC.
- Tackles complex, large-scale projects—ranging from high-security data centres to multi-site AV deployments.
- Built dedicated APAC design and SOC centres (Bengaluru, Bangkok, Shanghai, Melbourne) for streamlined, integrated service delivery.
- Recent acquisitions—including Diebold Nixdorf’s APAC security arm and Australian AV/IT firms—have strengthened its regional footprint.
- Specialises in physical security, AV, intrusion, access control, SOC operations and digital transformation.
- Brings vertical-market focus to data centres with end-to-end perimeter, compliance, monitoring and interoperability solutions.
- Believe in integrity, delivering superior service, and developing lasting relationships with customers and partners.
- Strive to exceed expectations, maintain highest standards of professionalism, and continuously improve.
- Success is built on teamwork, collaboration, and accountability.
- Empower colleagues and customers by fostering a culture of growth and learning.
2050 Target
Aim for Net Zero Emissions
Aims to achieve Net Zero emissions by the year 2050 as part of its sustainability commitments.
- Committed to reducing the environmental impact of its operations and offerings.
- Strategy includes reducing energy consumption, minimizing waste, and using sustainable products and materials.
- Enhances energy efficiency in projects, providing solutions to reduce clients' carbon footprint.
- Promotes an inclusive and diverse work environment where every colleague is valued.
- Committed to ensuring diverse leadership teams and encouraging equal opportunity at all levels.
- Focuses on increasing female representation in leadership roles.
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