Telecom Technician Level 4

Description

• Perform preventive maintenance activities on critical power systems and equipment.
• Troubleshoot and repair power system components by gaining a complete understanding of the electrical operation of the latest module technologies. Install DC Power System in customer locations.
• Interact with people from all organizational levels, both inside and outside the company.
• Perform Site Assessments for new and existing DC Power Systems. Assessments define the necessary equipment, materials, and labor to fulfill the customer’s requests. The Assessments are provided to Account Managers and/or Sales Team in support of their project quotations.
• Lead verification/continuity testing.
• Analysis of job specifications and drawings.
• Addition or removal of common systems equipment hardware, including batteries.
• Provide the highest quality of service possible to assure customer satisfaction.
• Resolve job specification and/or drawing problems.
• Perform the following work operations or job activities without supervision or direction:
• Responsible to maintain all company vehicles, inventory, tools, and equipment
• Building strong relationships with customers by presenting a professional appearance, speaking positively about our company, our suppliers, and our fellow employees. Being sure to promote company products, suggestive selling and solving customer complaints and problems.
• Being directly responsible for company assets, including a service vehicle, parts inventory, tools and test equipment.
• Provide work assignments to Skill Level 1, 2 and 3 Installers.
• In-process and final quality inspections.
• Prepare a Method of Procedure (MOP).
• Responsible for approving and completion of all work orders, expense reports, PM worksheets and any documentation as requested.
• Supervise and complete Telecom Central Office, Headend, MTSO and/or Regen, Switchgear and/or UPS equipment / battery Installations.
• Addition or removal of wiring and connections.
• Provide daily status updates to the Service Manager for all projects that they are leading.
• Supervise site Installation teams and/or Subcontractors.
• Responsible for reviewing customer inquiries, specifications, and engineering data and recommending products and services to suit their requirements.
• Timely reporting of all activities including service reports, expense reports, and maintenance reports to the customer.
• Mark/correct office record drawings.

Requirements

• Intermittent travel expected within designated territory, home most nights.
• Drivers must have a valid driver's license at all times.
• *Valid driver’s license
• Ability to organize his/her own work and work independently, with limited supervision.
• Drivers must follow the DOT's HOS regulations.
• Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
• Drivers must be able to obtain a CDL in order to drive commercial motor vehicles or combination vehicles weighing more than 26,000 lbs.
• Willingness to work occasional overtime.
• Ability to work collaboratively with other departments toward the greater good of the organization.
• Strong communication, problem solving, and analytical skills.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
• 5 years’ experience in lead technician role.
• Drivers must be at least 18 years old to drive "Intrastate". Drivers must be at least 21 years old to driver "Interstate".
• Experience in material handling environment is preferred, but not required.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• First Contact Resolution
• Education: AAS Degree / Tech School or equivalent work experience.
• Ability to adapt to a fast-changing environment.
• Drivers must have a valid DOT medical card or the ability to obtain DOT medical card per DOT/FMCA guidelines during the hiring process. Drivers must continue to maintain their active medical card status throughout their employment.
• Power transition work (“hot ties”)
• 10+ years of technician experience with DC Power and/or UPS equipment is required.

Benefits

• 8 paid holidays
• 401K with match
• Advancement opportunities.
• Training and mentoring – Learn from our experts in the industry.
• Full-time Employees receive 128 Hours of PTO Annually
• Competitive pay – Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.

Training + Development

Interview process

Visa Sponsorship

Security clearance