Appointment Scheduler

Description

• Re-engage and follow up with past or stalled leads to maximize appointment opportunities
• Consistently meet or exceed daily, weekly, and monthly call and appointment goals
• Overcome objections related to scheduling, timing, or hesitation by educating and reassuring customers
• Accurately maintain appointment schedules, call notes, and customer details in our system
• Create urgency and excitement around the appointment; selling the value of the consultation, not just the product
• Qualify leads by uncovering customer needs, timelines, and decision-making readiness
• Confidently schedule in-home appointments for our sales representatives, setting them up for successful closes
• Deliver a high level of professionalism and customer service on every interaction
• Handle a high volume of outbound calls with homeowners who have already expressed interest in Pella Windows & Doors

Requirements

• Enjoys talking to people and influencing decisions
• Ability to multitask, stay organized, and work efficiently under pressure
• Strong communication skills and professional phone presence
• Proven ability to deliver excellent customer service with a sales-first mindset
• Can think on their feet and pivot conversations in real time
• Comfortable working toward daily and monthly performance goals
• Previous experience in high call-volume environments (inside sales, appointment setting, call centers, canvassing follow-up, etc.)

Benefits

• 401(k) & Profit Sharing
• Flexible Spending Account
• Base Salary + Incentives
• Paid Vacation
• Insurance (Health, Vision, Dental, Life)

Training + Development

Interview process

Visa Sponsorship

Security clearance