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1st Line Service Desk Engineer
Gleeds
IT support professional or service desk engineer responsible for resolving incidents and requests for Gleeds' UK Service Desk team.
20d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Nottinghamshire, England, United Kingdom
Hybrid
Company Size
2,200 Employees
Service Specialisms
Advisory
Building surveying
Development management
Facilities management
Health and safety
Information management
Project controls
Programme and project management
Sector Specialisms
Industrial
Infrastructure
Life Sciences and Pharmaceuticals
Residential
Retail
Healthcare
Defence
Role
What you would be doing
it support
device troubleshooting
deployment configuration
problem-solving
user training
issue escalation
- Proactively identifying recurring issues, recommending solutions to improve efficiency and reduce downtime.
- Providing technical assistance and troubleshooting for hardware, software, and network-related issues.
- Diagnosing and resolve problems related to desktops, laptops, printers, mobile devices, and other IT equipment.
- Escalating complex issues to the appropriate teams or specialists for further investigation and resolution.
- Acting as the first point of contact for all IT support requests via phone, email, or ticketing system.
- Assisting in the deployment and configuration of new hardware and software applications.
- Maintaining accurate records of all support requests and resolutions using our internal ticketing system.
- Providing basic user training and guidance on IT systems and applications.
- Collaborating with other IT teams to ensure the smooth operation of IT systems and infrastructure.
What you bring
communication skills
problem solving
troubleshooting
remote desktop
technical support
adobe
- Ability to provide step-by-step technical help, both written and verbal
- Hands-on experience with Windows, Mac OS, Office 365, and Adobe software
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Proven work experience as a Technical Support Analyst, Desktop Support Engineer, IT Help Desk Technician or similar role would be beneficial.
- Familiarity with remote desktop applications and help desk software
- Employee Assistance Programme
- Opportunities to develop your skills, experience and exposure in a global organisation
- 25 days annual leave (+ bank holidays) with buy / sell options
- Our global travel scholarship programme
- A comprehensive flexible benefits package
- Flexible working arrangements
- A contributory pension scheme & life assurance provision
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are mentioned: 'collaborating with other it teams to ensure the smooth operation of it systems and infrastructure'
Company
Overview
Since 1885
Year Founded
The company has a long-standing history and legacy in project and cost management consultancy.
Over 50 Countries
Global Presence
The firm operates internationally, delivering innovative solutions across various sectors.
- They manage projects ranging from high-rise buildings to large-scale infrastructure.
- Their expertise spans commercial, residential, industrial, and infrastructure projects.
- They offer bespoke services tailored to each project's unique needs.
- Typical projects include airports, commercial office buildings, healthcare facilities, and energy plants.
- The company is known for delivering projects on time, within budget, and to the highest quality standards.
- It is often entrusted with some of the world’s most ambitious projects.
- Professionalism with personality – highest standards of competence, integrity and respect, warm and relational.
- Excellence with humility – exceptional teamwork built on trust; prioritising clients’ and colleagues’ best interests.
- Innovation with agility – combining proven processes with flexible thinking to deliver fresh solutions.
- Sustainable and socially conscious mindset – treating every project as an opportunity to help the planet and communities prosper.
- Impartial intelligence – independent advice focused solely on clients’ best interests.
- Visionary partnerships – aligning with value-driven partners to create resilient, sustainable outcomes.
2040 Net Zero Target
Ambitious climate goal
The company has set a Science-Based Targets initiative (SBTi)-validated net zero target to be achieved by 2040.
46.2% Reduction
Scope 1 & 2 emissions reduction
The company aims to reduce Scope 1 and 2 emissions by 46.2% by 2030 compared to a 2019 baseline.
46.2% Scope 3 Reduction
Purchased goods and services
The company plans to reduce Scope 3 emissions, including purchased goods and services, business travel, and commuting, by 46.2% by 2030.
90% Across Scopes
GHG emissions reduction target
The company aims to achieve a 90% reduction in greenhouse gas emissions across all scopes by 2040.
- Eliminate single-use plastics from offices following an internal plastics policy.
- 100% of UK offices on renewable electricity by 2025; global offices as feasible by 2027.
- 84% of UK offices already using renewable electricity (as of latest report).
- 32% reduction in Scope 1 & 2 emissions intensity since 2019.
- CDP score of B in 2024.
- Annual reporting and tracking of global GHG emissions; detailed Climate Transition Plan in development.
£100,000 pledge
Annual Contribution to Charities
Supporting charities and good causes annually.
Top 50 UK Workplace
Best Workplaces Ranking
Ranked as one of the top 50 Super-Large companies in the UK based on employee survey data.
75% Development Score
People-Development Index
Scored highly on an index measuring the company's investment in employee development.
- Global investment in performance, development and wellbeing of diverse employees through volunteering and outreach programmes.
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