Conduct all property management duties for the portfolio including full void turnaround from void inspection to property letting
To provide intensive housing management and independent living support to residents of the site, ensuring support is tailored to meet individual needs by working closely with the on-site care team, who are responsible for reviewing and updating residents care plans, to ensure any identified changes needed are shared promptly.
To support central services to in managing issues affecting the site e.g. Income collection
To carry out all Housing Management duties including managing ASB, Tenancy queries and changes, drafting and serving legal notices and attending court where required.
To carry out estate duties including inspections and management of contractors delivering on the site.
To manage regular resident engagement events, this may occasionally be out of hours and on weekends
To progress and manage all tenant repairs and log all repairs via Qube PM software.
To carry out property inspection visits and pre-check out visits with tenants for the portfolio.
To test and ensure the telecare and other services are working, including monitoring of the response service, and resident contact information is accurate and up to date
Review tenancies and manage the renewal process and keep and maintain all tenancy records up to date.
To ensure all building / property management and compliance documents are valid and ensure all works required are ordered before they are due and within budget
Management of Repairs and Maintenance.
Requirements
care act
housing legislation
word
excel
cih
arla
Strong knowledge of the Care Act, housing-related support, wider care sector, and housing legislation/best practice.
Familiarity with affordable rent unit management, residential lettings, property industry, and diagnosing/instructing repairs.
Understanding of current property industry practices and compliance standards.
Experience in care sector roles (supported or sheltered housing, care/support services) and frontline housing management, including sheltered housing.
Excellent IT (Word, Excel) and communication skills; CIH/ARLA qualification or willingness to obtain.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
30 years
Years in Operation
The company has been operational for over three decades.
70,000 homes
Managed Properties
Overseeing a significant portfolio of mixed-tenure housing units across the UK.
160+ sites
Educational Facilities
Provides facilities management services to a wide range of educational institutions.
49,000 homes
Military Housing
Responsibly manages housing for Armed Forces families under long-term contracts.
Projects range from award-winning large-scale regeneration in south London to integrated campus services for universities.
Specialisms include mixed-tenure housing management, facilities management in education and community spaces, and workplace services.
It stands out for vertically integrated delivery—from front-line caretaking and cleaning to technology-driven neighbourhood stewardship.
Backed by investment arms like Pinnacle Spaces and Armadillo Analytics, it innovates in affordable homes and built-environment insights.
Culture + Values
Be smart, on time, polite and courteous, embrace diversity and take care of company property and the impact our work has on communities.
Embrace the contributions of others, be inclusive in decision-making and get involved in areas outside your own work area and in the communities we work in.
Do what you say you’re going to do, respect confidentiality and uphold the reputation of the company.
Look for better ways of working, challenge poor behaviour and performance.
Take personal responsibility, exceed individual objectives and make a positive difference by putting customers first, being responsive and solving their problems.
Environment + Sustainability
Net Zero by 2025
Emissions Reduction Target
Direct emissions reduction target set for 2025, aligned with Science Based Targets.
21% CO₂ Reduction
Revenue Growth with Lower Emissions
Achieved a 21% reduction in CO₂ emissions per £1 million revenue despite a 43% increase in revenue since 2020.
38% Scope 1 Reduction
Emissions from Operations
Significant reduction in direct emissions from company operations.
127% EV Growth
Electric Vehicle Deployment
Increased the number of electric and hybrid vehicles in the fleet by 127% year-over-year, now comprising 23% of the fleet.
Fleet electrification: 41 electric/hybrid vehicles deployed; now 23% of fleet.
FY24 emissions per £1 million revenue: 78.77 tCO₂e, an 8% reduction from FY23.
Inclusion & Diversity
74% Employees
Trust in Decision-Making
74% of employees feel trusted to make decisions independently in their roles.
79% Employees
Reflect Values
79% of employees believe their behavior aligns with company values.
70 Apprentices
Apprenticeship Enrolment
70 staff members participated in apprenticeship programs in FY24.
Investors in People silver accreditation; noted for advanced organisational values, colleague empowerment, sustainability and continuous improvement culture.