Admin Asst at Associa in Houston, Texas, United States | Kablio

Role

Description

document filing

gate management

pool tags

website maintenance

invoice processing

community mailings

Become familiar with each association’s documents as they relate to your service role
Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately)
Work with the manager on violation letters as requested.
Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
Draft and mail letters to parties as requested by CAM- 2 business days
Process community mailings; special notices, meeting notices, etc.- 2 business days
Electronically file community related documents via company platform- daily
Maintain/program entry gates directories- within 24 hours
Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours
Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
Rotate as Receptionist on scheduled basis
Assist CAM in preparation of Board meeting packets- as needed
Prepare and process Annual Meeting Notices- time sensitive, 3 business days
Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days
Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed
Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed
Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed
Maintain community websites via company platform- as needed
Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur
Review, code and process invoices for payment of services – daily within 24 hours

Requirements

high school

associate degree

admin experience

customer service

analytical

communication

Requires a high school diploma or GED; Associates degree preferred.
Six to twelve months of related clerical or administrative support experience required;
Ability to deliver a 5-star customer service to the Board and the residents
Ability to advise and direct the Board to make the necessary decisions
Ability to build rapport with clients
Strong analytical and critical thinking skills
Excellent written and verbal communication skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1979

Year Founded

The company was established in 1979 in Dallas.

300+ Branches

Branches Globally

Associa has expanded to over 300 locations worldwide through steady growth and acquisitions.

7.5M Residents

Residents Served

They provide property management services to over 7.5 million residents globally.

It emerged as a pioneer in comprehensive community management.
It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments.
Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services.
Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight.
They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence.
Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

Culture + Values

Service
Innovation
Family
Integrity
Loyalty

Environment + Sustainability

$100,000

Disaster Relief Contribution

Provided disaster relief funds to support communities affected by Central Texas floods in July 2025.

No explicit net‑zero or sustainability targets found on corporate site
Corporate Responsibility section highlights support for communities during disasters
No specific data‑driven environmental goals or net zero target date publicly disclosed

Inclusion & Diversity

58% female

Employee Demographics

Refers to the percentage of female employees in the company's workforce.

52% people of color

Employee Diversity

Indicates the percentage of employees who identify as people of color.

Established Associa Women’s Network to support women’s career growth and education
Established Associa Multicultural Network to support cultural and ethnic understanding

Articles

Help Center – Employee Self‑Help

Careers & Culture

Role

Description

document filing

gate management

pool tags

website maintenance

invoice processing

community mailings

Become familiar with each association’s documents as they relate to your service role
Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately)
Work with the manager on violation letters as requested.
Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
Draft and mail letters to parties as requested by CAM- 2 business days
Process community mailings; special notices, meeting notices, etc.- 2 business days
Electronically file community related documents via company platform- daily
Maintain/program entry gates directories- within 24 hours
Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours
Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours
Rotate as Receptionist on scheduled basis
Assist CAM in preparation of Board meeting packets- as needed
Prepare and process Annual Meeting Notices- time sensitive, 3 business days
Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days
Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed
Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed
Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed
Maintain community websites via company platform- as needed
Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur
Review, code and process invoices for payment of services – daily within 24 hours

Requirements

high school

associate degree

admin experience

customer service

analytical

communication

Requires a high school diploma or GED; Associates degree preferred.
Six to twelve months of related clerical or administrative support experience required;
Ability to deliver a 5-star customer service to the Board and the residents
Ability to advise and direct the Board to make the necessary decisions
Ability to build rapport with clients
Strong analytical and critical thinking skills
Excellent written and verbal communication skills

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found