Customer Success Lead

Description

You will own strategic customer relationships post‑sale, onboarding, enablement, QBRs, value mapping, issue resolution, and renewal planning. You’ll collaborate with AEs, Solutions, and Product to translate customer goals into clear plans, remove friction, and turn wins into case studies and expansions.

Join our Sydney team to lead customer success across key ANZ accounts. You’ll drive adoption, value realisation, and renewals, partnering closely with product and sales to ensure customers get measurable outcomes and expand with Asseti.

This is a high impact role. You'll have the ability to build the CS function from the ground up, owning the growth and success of our customers.

• Lead onboarding and success planning to align stakeholders on goals, milestones, and measures of value
• Partner with Sales on expansion opportunities and multi‑year renewal strategies
• Run executive‑level QBRs and value reviews tying Asseti outcomes to business KPIs
• Build scalable CS processes, including health scoring, playbooks, and reporting
• Be the customer’s voice to Product, prioritising feedback and shaping roadmap tradeoffs
• Drive product adoption through training, playbooks, and usage insights that lift engagement across personas
• Proactively identify risk and run save plays to protect renewals and NRR

Requirements

We turn complex, fragmented asset information into a single source of truth - combining real-time condition insights with the operational context needed to prioritise work, manage risk, and drive efficient action across large property networks.

• Strong project management, clarity in written and verbal communication, and bias to action
• Experience with asset‑heavy industries or analytics/workflow platforms
• 5+ years in enterprise Customer Success or Account Management in B2B SaaS
• Comfortable with executive communication, stakeholder management, and change management
• Proven record lifting adoption and securing high renewal and expansion rates
• Prior work with ANZ public sector or large enterprise procurement and governance
• Familiarity with CS tooling, health scoring, and value frameworks

Benefits

High‑impact role at the heart of customer outcomes. You’ll shape how Asseti delivers value, protect and grow key accounts, and help build CS practices as we scale. Competitive compensation, equity participation, and a path to build and mentor a local CS team.

Training + Development

Interview process

Visa Sponsorship

Security clearance