Client Service Specialist

Description

• Investigate and resolve client concerns or service issues, escalating when necessary
• Accurately and promptly enter customer orders into the system
• Communicate with customers as needed to confirm order details, scheduling, and resolve any operational questions
• Responsible for managing order entry and fulfillment processes during the company’s transition to the RFMS system
• Assist with reporting and administrative tasks related to client service operations
• Respond promptly and professionally to client inquiries via phone, email, and internal systems
• Support client onboarding and account updates by ensuring proper documentation and data accuracy
• Identify opportunities to improve client satisfaction and report feedback to leadership
• Maintain accurate records of client interactions, service requests, and resolutions
• Collaborate with operations, warehouse, and billing teams to ensure client needs are met
• Collaborate with the warehouse, subcontractors, and operational staff to ensure timely and accurate execution of orders
• Coordinate service requests and communicate status updates to clients and internal teams

Requirements

The Client Service Specialist serves as a key point of contact for clients, ensuring timely and accurate responses to inquiries, service requests, and issue resolution. This role requires strong communication, attention to detail, and the ability to work collaboratively across departments to deliver exceptional service and support.

• Excellent verbal and written communication skills
• At least 2 years of professional experience in a customer service or client support role
• Valid US Driver's License and insured automobile is required
• Proficiency in Microsoft Office and experience using CRM or customer service software
• Strong problem-solving abilities and attention to detail
• High school diploma or equivalent required; associate’s degree preferred
• Experience with RFMS is a plus
• Ability to multitask and manage competing priorities in a fast-paced environment

Benefits

• All offers of employment are contingent upon a background check

Training + Development

Interview process

Visa Sponsorship

Security clearance