Senior Account Manager, Enterprise (New York)

Regularly travel throughout US for client visits and conferences (25% of time), and semi-regularly internationally to company HQ and for conferences

You'll be joining our US team to lead on our largest Enterprise accounts, owning relationships that start at six figures and scale to seven. Leveraging your deep experience and market knowledge, you will develop our existing framework to continue driving our American expansion, while also enhancing our global strategies.

• Thursday: Analyze usage data and customer feedback to accelerate your next expansion play.
• Work with Solutions Engineering to map out the delivery of workflows that align with customer goals
• Turn successful implementations into expansion opportunities within the first 6 months
• Project manage implementation while ensuring our work delivers measurable ROI and business value
• Lead client presentations and demos to showcase new capabilities to broader teams
• Develop and execute comprehensive 6-month account plans for new enterprise customers
• Monday: Build strategic account plans for three new enterprise customers - map organizations, identify champions, design onboarding for expansion.
• Design onboarding sequences that set the foundation for future expansion
• Build expansion pipelines that transform six-figure deals into seven-figure accounts
• Cultivate deep relationships with C-suite stakeholders across multiple business units
• Present ROI analyses and business cases that justify account expansions
• Ensure technical delivery exceeds expectations and creates expansion opportunities
• Monitor usage data and customer feedback to optimize expansion readiness
• Navigate complex enterprise environments to drive adoption across departments

• Real Estate or Financial Services experience
• Experience developing and executing strategic account plans that drive measurable business outcomes
• Experience building customer delivery processes from scratch
• Ability to translate customer business goals into technical requirements and delivery milestones
• Grit and determination - you run toward complex problems and tight implementation deadlines
• Track record of project managing complex enterprise implementations while maintaining stakeholder relationships
• Own end-to-end project management for enterprise implementations
• Significant experience managing enterprise relationships in SaaS/B2B tech with proven account expansion success
• Revenue accountability - you've owned NRR targets and expansion goals before
• Data-driven approach to measuring adoption, ROI, and expansion readiness
• Early-stage Startup/scale-up experience - comfortable building processes while executing at scale

We're targeting market-leading Net Revenue Retention. Every client signs with clear expansion potential - your job is unlocking it through deep adoption and strategic relationship building.

Growth Stage: Series A, significant VC backing, rapid scaling

Bonus Points

A week in your life at Fifth Dimension

• Unlimited PTO with encouraged minimum usage 🌴
• Friday: Run a 200-person webinar showcasing new capabilities that position your first $1m+ account.
• Significant equity package with standard 4-year vesting 📈
• Tuesday: C-suite dinner in Midtown to deepen relationships that unlock firm-wide budgets.
• Professional development budget for conferences, training, and industry events 📚
• Comprehensive healthcare coverage including medical, dental, and vision ❤️‍🩹
• 401(k) with company matching contributions 🧓
• $100/month wellbeing budget for your physical, mental, and emotional health ❣️
• Premium equipment package including MacBook Pro and home office setup budget 💻
• Wednesday: Collaborate with Solutions Engineering on seamless onboarding that drives cross-departmental adoption - then head out to a social with the US office and UK colleagues who have flown over for the week
• $125K-$145K base salary + uncapped commission structure targeting $200K+ OTE 💷