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Field Service Engineer
Eae Usa
Install, commission, maintain, and repair client equipment with on-site and remote support.
13d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Tucker, GA
Field
Company Size
50 Employees
Service Specialisms
Busway Systems
Cable Trays
Support Systems
LED Lighting
BIM Solutions
Sector Specialisms
Electrical Power Distribution
Busbar Systems
Cable Tray Systems
Support Systems
Data Centers
Industrial Facilities
Electrical Installations
Mechanical Installations
Role
What you would be doing
technical docs
installation
testing
integration
troubleshooting
client training
- Technical Documentation: Maintain up-to-date technical documentation, including user manuals, service bulletins, and maintenance procedures, to provide clients with clear and actionable information.
- Build Client Relationships: Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to ensure satisfaction.
- Address Client Concerns: Address client concerns and feedback professionally, ensuring high levels of customer satisfaction and fostering long-term loyalty.
- Conduct Initial Testing & Calibration: Perform initial testing, validation, and calibration of equipment to verify proper functionality and compliance with client specifications.
- Install and Commission Equipment: Install and commission new equipment and systems at client sites, ensuring all components are correctly set up and fully operational.
- Provide Client Training: Deliver comprehensive on-site training to clients, focusing on the operation, maintenance, and troubleshooting of the equipment to ensure they can use the systems effectively.
- System Integration Support: Assist with integrating new equipment into existing systems, ensuring seamless functionality and minimal disruption to ongoing operations.
- Troubleshooting & Diagnostics: Diagnose and troubleshoot technical issues, identifying the root causes and implementing effective solutions promptly to minimize downtime.
- Emergency Service Requests: Respond to emergency service requests with urgency to minimize downtime and disruption to client operations.
- Service Reports: Prepare detailed service reports documenting the issues, actions taken, and outcomes for each service visit to ensure thorough communication and future troubleshooting.
- Stay Current with Industry Trends: Stay abreast of the latest industry trends, technological advancements, and product updates through continuous learning and professional development.
- Enhance Technical Skills: Participate in training programs, workshops, and certification courses to enhance technical expertise and keep up with evolving equipment and systems.
- Repair and Component Replacement: Request the repair or replacement of defective components, parts, and assemblies as needed to restore equipment to full operational status.
- Feedback to Engineering Teams: Report recurring issues to engineering and product development teams, providing valuable feedback that supports continuous product and service improvement.
- Preventive Maintenance: Educate clients on the importance of scheduled preventive maintenance to optimize equipment performance and avoid unexpected failures.
- Service Documentation: Maintain accurate and detailed records of service activities, including maintenance logs, repair reports, and customer interactions for future reference and accountability.
- Remote and On-site Support: Provide remote and on-site technical support to clients, addressing their questions, concerns, and technical issues promptly.
- Contribute to Service Improvements: Actively contribute to the development and refinement of service procedures, best practices, and troubleshooting guidelines to improve service delivery and efficiency.
- Client Education: Educate clients on best practices for equipment use, care, and preventive maintenance to maximize equipment lifespan and performance.
What you bring
diagnostic tools
software applications
problem solving
5-8 years
electrical engineering
mechanical engineering
- Proficiency in using diagnostic tools, meters, and software applications for equipment testing and repair.
- Flexibility in working hours is required to accommodate client needs and emergency service requests.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical clients effectively.
- Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Ability to build rapport and maintain positive relationships with clients, understanding their unique needs and offering tailored solutions.
- Proven experience in the installation, maintenance, and repair of [specific equipment/systems] (e.g., industrial machinery, electronic systems, or software-integrated systems).
- Ability to work independently with minimal supervision, managing multiple service calls and tasks efficiently.
- Strong organizational and time management skills, ensuring service calls are prioritized and completed in a timely manner.
- A minimum of 5–8 years of experience as a Field Service Engineer or in a similar technical role, working with complex systems and equipment.
- Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Strong technical knowledge of electrical, mechanical, and software components of equipment, including diagnostic and troubleshooting capabilities.
- This is a full-time, field-based role, with competitive compensation and benefits.
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Interview process
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Company
Overview
2019 Launched
Year of Launch
The U.S. hub was established in Atlanta in 2019.
1973 Founded
Global Group Origins
The parent company's history traces back to 1973.
3 Continents
Global Production
Leverages facilities across three continents for U.S. projects.
- Builds on decades‑old expertise in electrical distribution—busways, cable management, lighting.
- It brings global production to U.S. projects.
- Its customers include data centers, hospitals, oil & gas, automotive and textile sectors.
- State‑of‑the‑art facilities, patents and R&D drive tailored solutions for demanding power environments.
- Operates alongside sister offices in Italy, Germany, Australia and marketing teams worldwide.
- Combines industrial manufacturing scale with U.S. customer‑focused sales and engineering.
- Employees are expected to 'act and behave in a manner to ensure the integrity of the corporate culture, protect and develop the dignity of the corporation and reliability of the corporate structure.'
- All employees and stakeholders must 'abide with the Business Ethics and Code of Conduct.'
- Leadership must 'notify employees of business ethics, ensure importance is placed on these rules, and practice leadership regarding their abidance.'
- Corporate social responsibility rooted in 'Think Simple, Live Simple' philosophy—maximizing use of available resources and converting environmental impact positively.
- Belief that company development shouldn't be separate from societal development; focus on contributing to education and new ideas.
- Operate with a sense of mission and respect toward earth, environment and future generations.
- Apply ‘Think Simple, Live Simple’ across production—focusing facilities and resources to minimize environmental footprint.
- ‘Positively convert the impact we caused on the environment and nature’ through corporate social responsibility.
- Commitment to conserving and optimizing use of natural resources in all production processes.
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