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Community Manager
Conifer Realty
Full-time Community Manager responsible for on-site property operation and maintenance, team recruitment, training, and performance management, budget development, and compliance with housing program requirements.
14d ago
$70,000 - $75,000
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Rochester, NY
Onsite
Company Size
400 Employees
Service Specialisms
Real Estate Development
Construction
Property Management
Asset Ownership
Marketing
Legal Services
Finance
Accounting
Sector Specialisms
Affordable Housing
Multifamily Residential
Property Management
Real Estate Development
Construction
Housing Rehabilitation
Role
What you would be doing
resident support
maintenance coordination
budget management
compliance checks
market management
team management
- Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
- In conjunction with Maintenance Supervisor, draft approval memos and contracts for approval and supervise outside contractors working on the property to ensure contract compliance.
- Immediately report accidents and emergency situations to Risk Management and Regional Manager. Complete and submit the proper incident reports.
- Ensure that community is maintained to Conifer standards.
- Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents.
- Maintain and submit regular and timely attendance records of all team members under his or her direction. Ensure overtime is reasonable and necessary, with Regional Manager approval where appropriate.
- Assist in development of annual budget and work within the approved budget. Seek Regional Manager approval for any unbudgeted expenses. Complete monthly variance reports and actively contribute to reforecasts as required.
- Perform written evaluations of employees and make recommendations for salary increases and/or advancement, under the supervision of Regional Managers and VPs.
- Provide excellent customer service to residents and resident organizations; respond timely and professionally to any inquiries including resident concerns.
- Collect rents and handle delinquent accounts in a timely and efficient manner.
- Actively manage the occupancy of the property, ensuring all waitlists are maintained, applications are pre-processed according to vacancy trends and vacant units are turned and leased timely.
- Follow and enforce all Conifer policies and procedures.
- Maintain clean resident and subsidy ledgers.
- Make bank deposits daily and/or as required.
- In conjunction with Maintenance Supervisor, obtain competitive bids for contract services and capital improvements; process bid packages per Company procedures.
- Market and approve/disapprove all applications for rental; prepare, process and sign all leases and related forms.
- Ensure complete implementation and compliance with all housing program requirements and directives as appropriate.
- Recruit, hire, train and be responsible for work performance by all team members under his or her direction to include, but not limited to, coaching, mentoring, and regular performance management of team members in accordance with Conifer policy and procedures.
- Ensure that all maintenance requests are handled on a timely basis while effectively communicating to the residents. Ensure that appropriate written records are kept of all maintenance work completed.
- Process all accounts payable timely and in accordance with budget and Conifer procedures.
- Inspect Community and apartments in accordance with Conifer policy.
- May be required to assist at other Conifer locations as needed.
- In a professional and timely manner, and in accordance with Conifer policy, respond to and address all internal and external requests for information or action.
What you bring
excel
yardi voyager
s.t.a.r. training
tax credit specialist
certified occupancy specialist (cos)
team supervision
- Reliable transportation and valid drivers’ license needed.
- Positive outgoing attitude to assist residents, visitors, fellow employees, community representatives
- Ability to exercise good business professionalism and business judgment at all times.
- Compliance experience or knowledge (LIHTC, HUD-Sec. 8, RD, others) strongly preferred.
- Excellent interpersonal and customer service skills.
- Preferred: Must be fluent Spanish.
- Accounting experience with budgeting, accounts receivable & payables, variance analysis strongly preferred.
- Strong MSOffice skills (Word, Excel, PowerPoint, Outlook) for effective communications.
- Demonstrated prior customer service or sales experience a plus.
- Associates Degree in Business or some college desired; Bachelors’ degree a plus.
- Minimum 1-3+ years prior site management or apartment management housing experience, preferably in affordable housing.
- Strong organizational, time management, and multi-tasking skills to meet required deadlines.
- Flexibility – able to prioritize projects and adapt work projects quickly when needed.
- Minimum 1+ years team supervision experience including training and performance management skills.
- Physical attendance at assigned work location during scheduled hours is essential.
- Certifications Preferred or willing to obtain:
- Resourceful; effective problem-solving skills.
- Yardi Voyager experience desired or other accounting or housing software programs a plus.
- Tax Credit Specialist (TCS)
- Certified Occupancy Specialist (COS)
- Demonstrated experience in solving resident, personnel, vendor and financial problems.
- Collaborative, friendly to effectively handle issues as they arise.
- Minimum High School degree/GED equivalent required.
- Demonstrated excellent written/oral communication skills.
- S.T.A.R. Training
- Flexibility to travel for training, meetings, conferences, as scheduled.
- Able to work both independently and a team.
- LIHTC (Low Income Housing Tax Credit)
- 40 Hours per Week
- F.I.G.H.T. Village Apartments located at 186 Ward Street Rochester, NY 14605.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks will be conducted as a part of the hiring process.
Company
Overview
12,000
Housing Units Completed
Over 12,000 units of housing completed, contributing to local economies.
- Founded with a vision to provide high-quality, affordable housing and mixed-use developments.
- Develops, finances, owns, and operates residential and commercial properties across the country.
- A key player in urban revitalization and the creation of sustainable, vibrant communities.
- Experienced in multifamily housing projects, with a focus on enhancing community living.
- Specializes in tax-credit financing, bringing innovative funding solutions to housing projects.
- Continues to grow through strategic partnerships and a commitment to long-term property management.
Over 21,000 affordable housing apartments
Developed across the US
The company has developed over 21,000 affordable housing apartments in multi-family communities nationwide.
More than 300 communities
Nationwide presence
The company has created affordable housing across over 300 residential communities in various regions.
50 years in business
Longstanding commitment
The company has been dedicated to affordable housing for 50 years, building a strong reputation in the industry.
Over 21,000 affordable housing apartments
Nationwide impact
The company has developed over 21,000 affordable housing apartments across more than 300 residential communities.
- At the heart of success is a passion for helping people succeed.
- A critical sense of responsibility to help all people, no matter their circumstance, to have a place where they feel respected, connected, comfortable, and confident – a place they can call home.
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