Provide directions, recommendations and reservations when requested.
Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
Receive deliveries by accepting and logging packages for residents.
Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
Plan fun activities that help build a strong sense of belonging among residents.
Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
Accept reservations for events, classes, kid’s corner parties, etc.
Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
Pick up and deliver items as requested, including mail distribution.
Maintain resident data base by entering data and generating Resident Directory.
Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.
Requirements
yardi
microsoft office
high school
2 years
customer service
confidential
Ability to keep sensitive information highly confidential.
Excellent written and verbal communication skills.
Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
Prior experience in front desk support preferred.
Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
High school diploma or GED required.
Ability to work independently, prioritize work and ask for further clarification when necessary.
YARDI property management software experience
Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
An open mind for new ideas and creative methods
Knowledge of emergency procedures and assist/respond accordingly when necessary.
Benefits
Fair Housing training (we can provide).
A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1986
Year Established
The company was established over three decades ago, laying the foundation for its extensive portfolio of cohesive communities.
$4 Billion Pipeline
Project Value
Managing a significant portfolio of projects, showcasing the company's substantial investment and growth potential.
Began crafting cohesive communities rooted in visionary design.
Headquartered in Nashville with regional offices in NYC, Plano, Denver, and Vallejo.
Specialize in land acquisition, entitlement, civil engineering, grading, utilities, roads, sidewalks, landscaping, and site infrastructure.
Portfolio includes master‑planned neighborhoods, single‑family and multifamily housing, mixed‑use, and hospitality developments.
Projects like Westhaven in Tennessee or The Laurel in Philadelphia blend urban design with hotel‑style amenities.
Build fiber‑optic infrastructure underground to maintain aesthetics and deploy curved, tree‑lined roads for visual appeal.
Only builds within its own master‑planned communities, ensuring design coherence across projects.
Culture + Values
Integrity
Excellence
Innovation
Collaboration
Sustainability
Customer Focus
Environment + Sustainability
2040 Net Zero
Net Zero Target
Aiming to achieve net zero carbon emissions by 2040.
Sustainable building practices in all projects
Leadership in green building certifications such as LEED
Implementation of energy-efficient systems and technologies
Commitment to reducing water and energy consumption across all properties
Inclusion & Diversity
40% Women in Leadership
Gender Equity in Leadership
Over 40% of leadership roles are held by women, reflecting a strong commitment to gender equity.
Commitment to gender equity in leadership positions
Diverse talent acquisition with a focus on creating an inclusive workplace
Regular assessments of pay equity and career advancement opportunities