Full-Time Concierge

Description

• Provide directions, recommendations and reservations when requested.
• Maintain and uphold a high standard for community curb appeal by conducting routine inspections of all community amenities and common areas and working with the service team or other Associates to ensure that all areas are well-maintained.
• Receive deliveries by accepting and logging packages for residents.
• Deliver an exceptional experience to every person, beginning with an unmatched first impression and building rapport with other associates, guests, and current residents.
• Coordinate maintenance of office and amenity equipment including copiers, printers, resident business centers, fitness equipment, and resident clubhouse amenities.
• Plan fun activities that help build a strong sense of belonging among residents.
• Research local area dining, entertainment, shopping options, etc. to answer resident and guest questions about the neighborhood.
• Accept reservations for events, classes, kid’s corner parties, etc.
• Act as a liaison between residents and service team members regarding both routine and emergency maintenance requests and provide assistance in the follow-up process after work is completed on routine requests. Contact maintenance personnel immediately if an emergency maintenance situation develops.
• Pick up and deliver items as requested, including mail distribution.
• Maintain resident data base by entering data and generating Resident Directory.
• Provide leasing support and assistance to the leasing team by making initial contact with future residents, setting appointments, assisting with key pick-ups, and any other tasks related to the move-in and move-out process.

Requirements

• Ability to keep sensitive information highly confidential.
• Excellent written and verbal communication skills.
• Strong working knowledge of Microsoft Office.
• Prior concierge and/or event planning experience preferred.
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Prior experience in front desk support preferred.
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• 2 years of experience in customer service, sales, and/or hospitality experience that demonstrates sufficient background to resolve resident complaints.
• High school diploma or GED required.
• Ability to work independently, prioritize work and ask for further clarification when necessary.
• YARDI property management software experience
• Strong and pleasant telephone and interpersonal skills, and the ability to deal professionally with clients, vendors, and co-workers on the phone and in person.
• An open mind for new ideas and creative methods
• Knowledge of emergency procedures and assist/respond accordingly when necessary.

Benefits

• Fair Housing training (we can provide).
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Training + Development

Interview process

Visa Sponsorship

Security clearance