Customer Service Representative - Metal

Description

• Document customer interactions and transactions
• Maintain broad knowledge of products and services of the organization
• Data entry of faxed, emailed, and phoned in orders for production
• Communicate with customers to determine expected delivery date and time.
• Maintain good communication channels with product and support staff
• Coordinate and resolve product or service problems
• Coordinate and prioritize work with deadlines
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Coordinate between sales and production to meet customer expectations

Requirements

• Excellent written and verbal communication skills
• Ability to work overtime when required
• Preferred experience with AS400, SAP
• A minimum of 1 year previous customer service experience in customer facing role
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job.
• Strong attention to detail
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Strong ability to read and communicate requirements in fractions
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Great ability to work in a team environment and independently
• Strong organizational and listening skills
• Up to 10% of role involves working in a manufacturing floor environment

Benefits

• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Training – We will equip you with the knowledge and skills you need to succeed
• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee

Training + Development

Interview process

Visa Sponsorship

Security clearance