Lobby Ambassador

Description

• Serve as a resident expert on local cuisine, hotels, attractions, and upcoming events to enhance guest experiences
• Connect with clients, customers, and support teams to proactively identify needs and deliver creative solutions
• Act as central point of contact for campus information, wayfinding, and activity coordination
• Coordinate with internal facilities management teams to facilitate hospitality-focused service delivery across all departments
• Regular walking throughout the facility to engage with customers and guests
• Engage visitors, employees, and callers in a warm, helpful manner while maintaining visible presence throughout the workplace
• Provide meeting support, reception services, and personal assistance as needed
• Enthusiastically welcome guests, anticipate their needs, and assist with arrivals, departures, and office orientations

Requirements

• Experience in corporate hospitality or workplace services environment
• Experience with workplace technology platforms and information systems
• Knowledge of local area attractions, dining, and entertainment options
• Experience with mail services and administrative support functions
• Standing for extended periods during guest interactions and reception duties
• Familiarity with facilities management operations and service coordination
• Multi-tasking in fast-paced setting with shifting daily priorities
• Excellent verbal and written communication skills
• Additional language skills to serve diverse clientele
• Professional demeanor with confidence and responsiveness in customer service situations
• Ability to lift and carry items related to mail services and meeting support
• Flexibility and positive attitude when managing changing priorities
• Background in event coordination or meeting support services
• Strong interpersonal skills with passion for creating exceptional guest experiences
• Minimum 2-3 years of customer service or hospitality-related experience
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook)
• Proven ability to multi-task and prioritize while maintaining accuracy and service quality

Benefits

• Professional office environment with frequent interpersonal interaction

Training + Development

Interview process

Visa Sponsorship

Security clearance