Proactively contact residents with upcoming lease expirations and maintain 60%+ retention.
Communicate regularly with the Community Director regarding community needs.
Assist in following up on delinquencies and preparing/delivering notices.
Conduct market surveys as assigned and monitor neighborhood trends.
Attend meetings, required training, and complete safety checklists.
Monitor and respond to leads within 24 hours and follow CRM guidelines for follow-up.
Identify and report lease violations; assist with corrective actions as directed.
Keep the leasing office clean, organized, and businesslike.
Help resolve resident conflicts professionally.
Promote strong resident relations by assisting with complaints and rent collection.
Enter all resident service requests, dispatch maintenance promptly, and complete quality-check calls.
Serve as a positive representative of GoldOller at all times.
Enforce lease agreements, Fair Housing laws, safety codes, and local ordinances.
Participate in court hearings and appeals when required.
Screen applicants using approved credit/criminal systems.
Upload Notices to Vacate immediately and communicate renewal opportunities to management.
Complete The Daily checklist each day.
Walk the property regularly, including amenities, tour paths, and vacant units.
Address service requests, noise complaints, and other issues promptly.
Use company equipment responsibly.
Address resident concerns quickly and professionally.
Support training by reinforcing company policies, values, and best practices.
Ensure move-in apartments are inspected, photographed, and documented before move-in.
Answer calls promptly and professionally; greet walk-ins enthusiastically.
Show apartments using professional leasing procedures and approved rates.
Provide a positive experience for every applicant and new resident.
Ensure move-ins are smooth and complete move-in inspections properly.
Provide residents with professional, clear notices and communication.
Ensure all community postings and signage are branded and professionally displayed.
Assist in planning and attending monthly resident activities.
Help oversee grounds, trash areas, and common areas; ensure they remain clean and debris-free.
Refer residents to supportive service groups when appropriate.
Promptly collect and post all revenue (application fees, admin fees, deposits).
Complete all reports and software entries accurately and on schedule.
Encourage teamwork to help the community reach its goals.
Support the Community Manager in meeting occupancy, rental income, and renewal goals.
Maintain 80%+ on employee shopping reports.
Review weekly advertising sources and notify management of issues or opportunities.
Help develop newsletters, outreach programs, move-in gifts, and resident events.
Maintain a closing ratio of 25% or higher.
Respond to all phone, email, text, and online inquiries promptly (within 24 hours).
Complete lease files, renewal agreements, and all required addendums.
Walk the property regularly, including vacant units.
Requirements
conflict resolution
microsoft office
realpage
fair housing
sales
communication
Skilled in conflict resolution with a calm, direct, and empathetic approach.
Strong multitasking and organizational abilities.
Excellent written and verbal communication skills.
Maintain professional appearance and positive attitude.
Strong sales and customer service skills.
Proficient with Microsoft Office.
Experience with RealPage systems (OneSite, AIRM) preferred.
Ability to thrive in a fast-paced, high-demand environment.
Strong relationship-building skills with residents, coworkers, and vendors.
Property management knowledge preferred.
Outgoing, personable, and compassionate—able to connect with people from all backgrounds.
Working knowledge of Fair Housing.
Benefits
Commissions, Bonus and other compensation potential
Up to 2 weeks Paid Time Off in the first year of service (grows with tenure)
Company-Matched 401(k) Retirement Savings Plan
A Celebrate YOU Day (To use at your leisure, for any special occasion)
Paid Maternity Leave
Company Paid Certifications and Licensing
Comprehensive Medical, Dental and Vision Plans (available after 60 days of employment)
All-Inclusive Access to all GoldOller Property Amenities: Swimming pools, GO Chat facilities, Wellness Classes, and Fitness Centers
Company Paid Health Reimbursement Account
Company Paid Life Insurance
12 Paid Holidays
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
The company was founded with the vision of acquiring, managing, and improving multifamily properties.
It has a strong presence in the U.S. real estate market, focusing on high-quality multifamily residential investments.
The company has consistently delivered value to investors by acquiring well-located properties, repositioning them, and enhancing their performance.
It operates across various property types, with an emphasis on residential and commercial real estate, targeting value-add opportunities.
The company’s portfolio spans diverse markets, identifying properties with the potential for significant value appreciation through strategic improvements.
The company’s investment strategy is driven by a disciplined approach to real estate, focusing on long-term returns through operational excellence.
Culture + Values
We operate with honesty, transparency, and fairness in all our dealings.
We strive for excellence in everything we do, aiming to exceed expectations.
Collaboration is key, and we support one another in achieving shared goals.
We take responsibility for our actions, ensuring that we deliver on our promises.
We are dedicated to understanding and meeting the needs of our clients and residents.
Environment + Sustainability
The company is committed to enhancing sustainability across its portfolio by implementing energy-efficient solutions and environmentally friendly practices.
The company has a goal to achieve carbon neutrality by 2050, with significant progress already made towards energy-efficient building renovations and eco-friendly operations.
The company has invested in green building technologies, such as energy-efficient lighting, water-saving fixtures, and smart climate control systems, which reduce utility costs and lower the carbon footprint of its properties.