Maintenance Manager

Description

• Must participate and lead lineup.
• Performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry and other general maintenance in accordance with Company standards and local city, state and federal building codes when applicable. May repair/maintain various property emergency and security systems.
• Reviews, codes, and approves all vendor invoices in Avid Exchange.
• Schedules on-call maintenance, per policy, for evenings, weekends and holidays as scheduled.
• Schedules and/or provides on-call maintenance for evenings, weekends and holidays per company policy.
• Prioritizes, completes and/or delegates maintenance work and maintenance service requests for the apartment community. Completes related paper work in an accurate and timely manner. Utilizes computer software to track the status of open and closed work orders.
• Negotiate and resolve conflicts.
• Makes recommendations to the Community Manager on new technologies, methods, and materials for improving operating costs.
• Purchases inventory supplies adhering to the property budget and company polices and procedures.
• In conjunction with the Community Manager, participates in the preparation and management of the operating budget and monthly variance reports.
• Participates in staff selection/interview process. Recruits, hires, and trains all service staff under the approval and direction of the Community Manager and Regional Manager.
• Schedules and inspects all vendor/contractor work performed to ensure quality and completeness, and compliance with company standards.
• Under direction and approval of the Community Manager, prepares annual reviews for all direct reports, sets goals and objectives and implements Development Plans for all associates as needed..
• Schedules apartment maintenance turnover process per established policies. Inspects all rent ready apartments to ensure all maintenance items are completed and the apartment is ready for move-in.
• Assigns work orders and reviews safety requirements on each; review with the service technician as appropriate.
• Conducts bi-weekly safety meetings in accordance with Shea Properties written HAZCOM Program.
• Provide exceptional customer service.
• Completes move-out checklist assigning appropriate resident move-out charges, and forwards invoices to the management office for approval and completion of the statement of deposit.
• Supports and motivates staff to participate in company sponsored classes and provided training. Ensures compliance with all mandatory training.
• Conducts weekly property inspection of all common areas of the property and completes the Property Inspection Checklist informing the Community Manager of all extraordinary items, and scheduling all required work.
• Inspects the physical apartment site including all garages, carports, driveways, streets, stucco, siding, pools, saunas, building, recreational facilities, identifying all areas in need of immediate or future repairs and maintenance and provides an inspection report to the Community manager for review at the end of each month.
• In conjunction with the Community Manager, supervises and provides support and direction to the service staff. Resolves personnel issues and supports team building with positive and open communication.
• Assists in obtaining competitive bids for budgeted maintenance and capital improvements as requested by the Community Manager or Regional Manager.

Requirements

The Service Manager physical condition must be sufficient for the consistent and successful completion of the specific responsibilities defined for this position and for his/her performance to be in complete conformance with all professional standards defined for this position. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands, reach with hands and arms, stoop, kneel, crouch, or crawl, talk, and hear. May be required to lift and/or move up to 50 pounds and operate power tools. Must be able to occasionally drive during the course of work.

Technical/Professional Knowledge (Knowledge/Skills, Education, and Experience)

• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook) and Yardi preferred.
• Project management skills including planning, organizing, and coordinating tasks.
• Knowledge of First Aid and Safety procedures.
• Understanding of budget process. Ability to read and interpret numerical information.
• Ability to operate hand tools.
• Minimum of 3 years property management experience performing maintenance related job duties and with at least 1 year at the management level preferred.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively to customers.
• Ability to perform advanced level maintenance related tasks.
• Prior experience in managing a staff (supervise, train, coach, develop, motivate, interview, hire, terminate) and lead by example.

Benefits

The Service (Maintenance) Manager is responsible for managing the day-to-day maintenance of this apartment community in accordance with Shea Properties standards, policies and procedures. The Service Manager performs and/or delegates specific carpentry, plumbing, painting, electrical, HVAC, masonry, appliance and other general and preventative maintenance repairs. The pay range for this position is $35.00 - $40.00/hour and the Service Manager is also eligible to participate in the maintenance program and the annual discretionary bonus plan. JF Shea offers a competitive benefit package including PTO, paid holidays, medical, vision, 401K, disability, life insurance, discounted apartment (based on availability) and cell phone allowance.

Training + Development

Interview process

Visa Sponsorship

Security clearance