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Johnson Controls

RVRC Operator

Company logo
Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Monitor CCTV, respond to alarms, handle calls, record events for customers.
5d ago
Junior (1-3 years)
Full Time
Manchester, England, United Kingdom
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
phone support
alarm response
cctv monitoring
video response
customer confidentiality
shift work
  • Answer incoming telephone calls from both our internal and external customers and following company procedure to ensure resolutions.
  • Providing Alarm response and CCTV Monitoring and Analysis to external customers around the clock.
  • Maintaining customer confidentiality at all times is essential in this role.
  • You will work a shift pattern of two 12-hour days, two 12-hour nights, then 4x off.
  • You will pro-actively respond to remote video on a priority basis
What you bring
sia cctv
concentration
calmness
customer service
communication
it knowledge
  • SIA CCTV license
  • High levels of concentration and attention to detail is crucial.
  • Being able to deal with potentially very serious incidents with a calm, professional and reassuring manner.
  • Customer Service skills
  • Excellent communication skills
  • Some knowledge of IT desirable
Benefits
  • Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
  • Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
  • Competitive Salary: Reflecting your skills and experience.
  • Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
  • Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
  • Career Development: Extensive opportunities for growth and advancement.
Training + Development
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
  • Pioneered the electric thermostat, launching the building controls industry.
  • Evolved into a global leader in smart building systems through over a century of innovation.
  • Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
  • Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
  • Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
  • N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
  • Includes diversity targets in senior leaders’ performance metrics tied to compensation.
  • Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
  • Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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