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Support Officer
Riverside
Provide holistic support and assessment to vulnerable customers in housing services
1d ago
£28,505 - £28,505
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Camden Town, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
needs assessment
support planning
record keeping
tenancy support
safeguarding
partnerships
- Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
- Assisting customers with day-to-day support and tenancy-related matters
- Use SMART goal planning to provide needs led holistic support
- Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
- Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
- Facilitate the referral process into the service and assess potential new customers
- Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
- Supporting customers to be ‘tenancy ready’ to enable successful move on
- Clean and prepare rooms as appropriate
- You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
- Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
- Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
- Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
- Leading on support initiatives including Group Work
- From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
- Carry out day-to-day administration and operational duties
- Carry out assessment to identify and prioritize needs
- Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals
- Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances
- Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
- Use the Lone Worker system as and when necessary
- Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform
- Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
- Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
- Empowering customers to move towards self-management of their medication by following the medication procedure
- Engaging customers to meet agreed outcomes and develop life skills
- Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies
- Develop and maintain local partnerships to provide a holistic range of support for customer
- Supporting customers to be financially independent through budgeting plans and maximising income
- Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
- Participate in team meetings, attend regular supervisions and reflecting practice sessions
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
What you bring
it skills
social media
housing knowledge
benefit systems
risk management
teamwork
- Excellent team working skills with a creative flair and ability to think outside of the box.
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Housing sector knowledge including housing benefit applications
- Demonstrate initiative and confidence to make and act on decisions
- Experience of working in a care and support environment
- Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
- An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
- Experience of working with vulnerable people with a range of needs in a support capacity
- Previous experience in positively resolving incidents
- Strong IT and social media skills to manage and maintain administration and recording systems
- Knowledge of Psychological or Trauma Informed approaches to support
- Competent administrative and IT skills (to be able to produce reports and other communications)
- Knowledge of current benefit systems
- You will be required to travel to different properties within the defined area as and when required
- Experience of delivering structured support and risk management
- Deliver your role in line with Riverside company values – “Our Riverside Way”
- Competitive pay & generous pension
- Flexible working options available
- Investment in your learning, personal development and technology
- 28 days holidays plus bank holidays
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship will be provided; riverside is surrendering its sponsorship licence.
Information not given or found
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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