Community Operations Coordinator

Description

• Plan and execute meaningful events and activities that engage residents and foster a sense of community.
• Champion Company values and operations standards.
• Generate awareness, interest, and excitement about the community via social media.
• Elevate the customer service experience for existing and prospective residents in accordance with brand standards.
• Keep meticulous customer records by consistently documenting activity in the Company CRM system (Yardi).
• Build brand loyalty and contribute to achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared for community.
• Maintain organized front desk and package rooms logs, and club room and freight elevator reservations.
• Contribute to desired occupancy levels by coordinating tours of the community with the leasing team.
• Champions commitment to a culture of belonging through diversity, equity, inclusion & accessibility initiatives.
• Contribute to resident satisfaction and retention efforts with smiles, empathy, empowered execution, and a commitment to achieving team goals.
• Convert leads into community tours by following up with all prospects and providing helpful and compelling information about the community and neighborhood.
• Encourage happy customers to share experiences by writing reviews on social networking sites.

Requirements

• Has event planning and coordination experience.
• Takes pride in their exceptional and responsible communication and marketing skills: written, verbal, social media.
• Is experienced with CRM systems and/or industry specific management software, such as Yardi.
• Demonstrates resilience and commitment to deliver and be accountable for results.
• Digitally proficient in Excel, Word, PPT.
• Has a college degree or applicable lived experience.

Benefits

• Pet Insurance: Because we know your furry friends are family too!
• 401(k) Matching: Plan for your future with our generous 401(k) matching program.
• Life Insurance: Gain peace of mind for you and your loved ones with our company-paid life insurance policy.
• Disability Insurance: We've got you covered with both short-term and long-term disability insurance.
• Health Insurance: Choose from 3 plan options to find the perfect fit for your healthcare needs.
• Enjoys a flexible schedule that includes working weekends.
• Paid Holidays: Celebrate life's moments with paid time off on holidays.
• Paid Time Off: Recharge and relax with our paid time off policy.
• Rent Discount: Enjoy a 30% discount on rent at any of our communities to make your living situation more affordable and stress-free.
• Dental Insurance: Keep your smile bright with our comprehensive dental coverage.

Training + Development

Interview process

Visa Sponsorship

Security clearance