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Graduate Service Desk Analyst (French Support)
Atkinsréalis
Provide first‑line multilingual IT support, handling incidents and service requests.
2d ago
Entry-level
Full Time
Bengaluru, Karnataka, India
Remote
Company Size
40,000 Employees
Service Specialisms
Architectural Design and Engineering
Civil Design and Engineering
Structural Design and Engineering
Electrical Design and Engineering
Mechanical Design and Engineering
Transportation planning
Highways and bridges
Railroads and transit
Sector Specialisms
Water
Environment
Education
Aerospace
Security
Defence
Communications
Infrastructure
Role
What you would be doing
technical support
phone support
diagnostics
case management
issue escalation
sla adherence
- Provide technical support for internal and external customers.
- Ensure all cases are accurately recorded and updated in the system.
- Escalate complex issues to Remote Support Engineering or Field Engineering teams.
- Act as the first point of contact for all end-user reported issues or requests.
- Deliver first-line telephone support for hardware, operating systems, sub-systems, and applications.
- Take end-to-end ownership of user issues until resolution, following up as required.
- Maintain call quality and response times as per SLA.
- Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
What you bring
rotational shifts
microsoft office
fresh graduate
communication
problem solving
bachelor's degree
- Willingness to work in 24x7 rotational shifts.
- Microsoft Office Suite (Word, Excel, Outlook)
- No prior experience required – suitable for fresh graduates.
- Excellent verbal and written communication skills.
- Strong judgment and problem-solving skills.
- Strong knowledge of:
- Ability to multitask and coordinate effectively.
- Bachelor’s Degree in any technical stream from a recognized university.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
- Opportunities for training and, as the team grows, career progression or sideways moves.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
C$12.5B
Backlog
Record backlog amid surging demand.
113 km
Bike/Ped Facilities
It has designed an extensive network of cycling and pedestrian infrastructure.
- Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup.
- A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments.
- A trusted tolls and highway consultant, it supports major state DOTs.
- Engineering a better future for our planet and its people.
- Safety: We put safety at the heart of everything we do, to safeguard people, assets and the environment.
- Integrity: We do the right thing, no matter what, and are accountable for our actions.
- Innovation: We redefine engineering by thinking boldly, proudly and differently.
- Collaboration: We work together and embrace each other’s unique contribution to deliver amazing results for all.
- Excellence: We are proud to do our best, achieve high standards, creating environments where all can thrive.
Net-zero by 2030
Emissions Goal
Achieved a net-zero target for operational emissions by 2030, marking a significant milestone in sustainability efforts.
87% reduction
Emissions Drop
Reduced Scope 1 & 2 emissions by ~87% compared to a 2019 baseline through strategic measures like divestment and fleet electrification.
62 score
Carbon Performance
Achieved a DitchCarbon score of 62, significantly higher than the industry average of 20, ranking in the top 1% globally.
Over 50%
Sustainable Revenue
More than half of 2022 revenue came from sustainable projects, including clean energy, water sanitation, and mass transit initiatives.
- Achieved PAS 2080:2023 certification for whole‑life carbon management in infrastructure.
- 2022 emissions breakdown: Scope 1 (6,845 tCO₂e), Scope 2 (4,251 tCO₂e), Scope 3 (33,381 tCO₂e); Scope 1‒2 intensity at 0.3 tCO₂e/FTE.
No Data Available
Gender Ratio Disclosed?
The company does not publicly share specific numerical data regarding gender ratios or other diversity metrics.
- Corporate statement describes an 'inclusive, diverse and energized approach' and 'open culture' founded on core values.
- Asia region emphasises sense of belonging, mutual respect, personal touch, interest groups and support for work–life balance.
- Culture of learning highlighted through technical Lunch & Learn, case‑study sharing and virtual webinars with global mobility experiences.
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