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Rental Account Manager (Commission)
Toromont Cat
Front-line Rental Account Manager providing customer service and sales support for power equipment.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kanata, Ontario, Canada
Field
Company Size
2,900 Employees
Service Specialisms
Equipment Sales
Equipment Rental
Equipment Service & Maintenance
Parts Supply
Power Systems Support
Marine Product Support
Digital Customer Portal (Toromont Hub)
Customer Value Agreements
Sector Specialisms
Industrial
Mining
Construction
Agriculture
Forestry
Material Handling
Power Generation
Oil and Gas
Role
What you would be doing
tech support
bid management
saleslink
business planning
quote prep
relationship management
- Develop and maintain relationships with cross functional teams, branch support staff and engage them in activities to ensure proper alignment of goals
- Complete call reports following each customer meeting and maintain Sales Link database to ensure customer information and sales activities are up to date
- Provide second line technical support for customers by working closely with Project Managers and PSSR
- Review detailed specifications and tenders to determine the right product offerings and submit bids accordingly to ensure all Toromont Financials and risk management objectives are met for all quotes
- Assist with the collection of outstanding customer payments and distribute settlements related to parts and service work performed
- Remain current on market conditions, competitive intelligence and pricing to provide feedback to management, inside sales and Caterpillar
- Follow up on customer requirements and quotes. Develop response to customer needs and prepare quotes, technical submissions, etc. Engage the Management team as required to develop and execute the business
- Identify and proactively engage in product sales calls with prospective customers and distribute other leads to the appropriate market segment Account Manager (EPG and Industrial) or Product Support Account Manager (PSAM)
- Participate in appropriate industry associations, training sessions, customer events, etc.
- Respond to customer rental product inquiries in a timely manner to determine the appropriate actions
- Utilize planning tools and evaluate customer opportunities, marketplace opportunities and economic trends. Develop as a minimum a business plan and territory plan per year. In addition, as required develop and submit quarterly and/or weekly planning.
- Attend training and development programs as outlined in the Talent Management process, and as determined from time to time by management (may include sales training, technical training, skills training, etc.)
- Participate in workplace safety, environmentally sound, healthy behaviours and objectives at all times in support of Toromont’s Health and Safety Policy/Programs and best practices
- Interface with Toromont CAT customers exemplifying behaviours that reflect Toromont CAT’s culture and values. Provide trusted advisor services to our customers to ensure that Toromont CAT is their first choice in services.
- Complete administrative portion of the role including but not limited to Saleslink, IRS and other reporting to ensure good record keeping and providing enough information to allow management to make good business decisions.
What you bring
college degree
microsoft
5 years
rental power
communication
financial acumen
- Demonstrate and ability to develop rapport and relationships
- Self-motivated and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
- College Degree or equivalent industry experience
- High aptitude for negotiating, developing business plans/strategies, budgets and implementing service related programs
- Solution focused and customer centric with effective interpersonal and team building skills
- Demonstrate a nature of curiosity and good questioning and listening
- Well-developed analytical, organizational and problem solving skills with a high sense of urgency
- Computer literate with proficiency in Microsoft Application
- Demonstrate an ability and willingness to plan and prepare
- Valid Passport and valid Driver’s License with a clean Driver’s Abstract
- Knowledge of the Rental Power Industry is preferred
- 5 years of rental and/or marketplace experience OR has been training through succession planning and talent management to take on an Account Management role.
- Strong communication skills to effectively interact across all levels of the organization and our customers
- Demonstrate excellent communication skills
- Willing and able to travel and work flexible hours in support of the business needs
- Solid business and financial acumen with advanced understanding of business principles, company policies and objectives
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
- Working for the best in class equipment dealer and with the premium Caterpillar brand
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded as a leading distributor of Caterpillar products in Canada.
- Renowned for delivering world-class equipment and service solutions.
- Specializes in heavy equipment for construction, mining, and power sectors.
- Known for its large fleet of Caterpillar machinery and innovative service solutions.
- Offers a broad range of equipment for industries from construction to agriculture.
- A trusted partner for major infrastructure projects and resource extraction.
- Stands out for its comprehensive service network, ensuring uptime for critical operations.
- Active in large-scale projects across Canada, supporting industries from roads to power plants.
- Safe and Respectful Workplace
- Social Responsibility
- Uncompromising Integrity
- Empowerment at All Levels
- Growth of the Individual and the Enterprise
- Returns to All Stakeholders
49,300 tCO₂
Scope 1 Emissions 2024
The company's direct emissions for 2024, measured in metric tons of carbon dioxide equivalent.
88%
Connected Equipment Base
Percentage of the equipment base connected for fuel efficiency and emissions monitoring, enabling smarter operations and resource management.
16%
Circular Economy Revenue
Portion of 2024 revenue generated from used and rental equipment, supporting circular economy principles.
143k sq ft
Remanufacturing Centre
Size of the remanufacturing centre opened in Bradford, ON, in Q2 2024, dedicated to renewing and revitalizing equipment.
- Scope 2 emissions ~3,000 tCO₂ in 2024
- ~100 machines rebuilt through Certified Machine Rebuild program in 2024
- Machine Rebuild Program increased by 43% in units in 2022 vs 2021
- Greenhouse Gas Inventory Management Plan in place and carbon accounting system implemented in 2024
- Fleet and facility fuel tracking, AI thermostats, LED retrofits and efficient HVAC deployed to reduce operational footprint
- No-net-zero target date not stated
4% Growth
Workforce Expansion
The workforce increased by 4% year-over-year in 2024.
150K Hours
Training Provided
Over 150,000 hours of safety, technical, and professional development training were provided to employees in 2024.
- Modern Slavery Report issued and supplier evaluation completed in 2024
- Diversity, equity and inclusion listed as a ‘People’ focus area in 2024 sustainability pillars
- No gender-specific statistics publicly available
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