Help build a friendly, community-focused environment
Deliver high-quality viewings and convert prospects into leases
You'll support the Lettings Manager with day-to-day operations, guide junior team members, and ensure the property is presented at its best at all times.
Manage lettings enquiries promptly and professionally
Maintain and update adverts across property portals
Process applications, references, deposits, and move-in paperwork
Resolve complex queries and support seamless move-ins/outs
Monitor local rental market trends and competitor activity
Assist with inspections, maintenance coordination, and overall presentation
Provide exceptional service to residents, prospects, and visitors
Support marketing campaigns and open-house events
Use the property management system (e.g., Yardi) for accurate records
Ensure resident issues are addressed within agreed timeframes
You'll be the first point of contact for prospective residents, managing enquiries, conducting viewings, driving conversions, and helping maintain high occupancy across the building.
Follow all health & safety and operational procedures
Confident IT skills (Microsoft Office + PMS experience)
Customer Experience
Highly varied blend of sales, customer experience, and operations
ARLA qualification
Experience specifically within private residential lettings
Ability to work Saturdays and public holidays on a rota
Excellent communication across phone, email, and face-to-face
Highly organised, proactive, and able to work independently
Knowledge of Yardi or similar PMS
Strong sales skills with proven target achievement
Outstanding customer service and attention to detail
A leading Build-to-Rent (BTR) operator is looking for a confident, customer-focused Lettings Associate to help drive leasing performance and deliver an exceptional resident experience in a modern, high-quality rental community.
Experience in lettings, BTR, PBSA, co-living, or serviced apartments
This is a fast-paced, people-first role ideal for someone who loves sales, service, and creating standout resident journeys.
Join a growing sector offering long-term career development