Front Desk Concierge

Description

• Works with the department and adheres to the Touchmark Gold Standards.
• Collaborate with leadership to identify and implement service improvements.
• Work with the Executive Director to support and maintain marketing materials and communication strategies to promote the program.
• Ensure timely and accurate completion of resident requests.
• Maintain an organized system for tracking service requests and payments.
• Communicate effectively with residents to assess their needs and provide tailored solutions.
• Assist with front desk duties and essential functions such as answering calls, directing visitors, and handling inquiries when necessary.
• Coordinate scheduling and fulfillment of service requests efficiently.
• Gather feedback from residents to propose and create new ways to enhance service offerings continuously.
• Annually, provide a DMV driving record to your supervisor and receive favorable results according to the company “Driving Screening Criteria-Point System;”
• Model the Touchmark Values in decision-making and interactions with team members, residents, and guests.
• Create, implement, and manage the transportation schedules of requested resident appointments.
• Work as a team player with the front desk associates to provide seamless support.

Requirements

• Possess a valid driver’s license.
• Regular, predictable, and reliable attendance and punctuality.
• Willingness to accept supervision and direction from supervisory personnel.
• Ability to drive defensively and in a non-aggressive manner;
• High School Diploma or equivalent
• Experience answering calls on a multi-line phone system
• Minimum two years of customer service experience
• Excellent organizational skills
• CPR/AED and first aid certified
• Basic computer proficiency experience with Outlook and Windows-based systems
• Ability to get along with co-workers, demonstrate integrity, and maintain a caring attitude

Benefits

• Employee Resource Program
• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Supplemental insurance options

Training + Development

Interview process

Visa Sponsorship

Security clearance