PCRF/CHF L2 Operation Specialist

Description

• Manage and resolve complex customer issues escalated from the Monitoring support team.
• Provide Level 2 support troubleshooting and resolving technical issues related to Diameter, Provisioning on any associated protocols.
• Monitor and troubleshoot PCRF/OCS related incidents to identify the root cause and ensure swift and effective resolution.
• Collaborate with our Partners and internal stakeholders to identify issue and fixes incidents within the agreed service SLA.
• Perform regular technical analysis to ensure the optimization and quality of the services.
• Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and implement corrective actions.
• Build knowledge and manage daily operation activities to high efficiency.
• Generate reports, analyse service/operational KPIs, and contribute to the improvement of processes and procedures.
• Responsible for the day-to-day operation and support in PCRF/CHF domain.
• Conduct testing and verification of any implemented changes in configurations to ensure they meet regulatory and service requirements.
• Document and maintain detailed records of all support activities, including resolutions, troubleshooting steps, and partner interactions.
• Handle communications with other domains.
• Hypothesize - Practice - Validate - Shikumika. Use the Rakuten Cycle to success in unknown territory.

Requirements

• Total Experience: 8-15 years
• Excellent analytical and problem-solving skills with a focus on delivering high-quality results.
• Experience of working on VNF/CNF technologies.
• Proficient in using industry-standard tools for analysing KPIs and metrics.
• Experience with monitoring, testing tools, troubleshooting techniques and performance analysis.
• Certifications or Trainings CCNA, CKA, OpenStack COA is advantageous.
• Familiarity with trace reading and troubleshooting.
• Availability to work occasionally during nights and weekends to provide support for urgent issues or scheduled maintenance.
• Good understanding of Linux environment.
• Good communication skills.
• Able to communicate clearly and concisely in English (verbal and written is advantageous).
• Preferred nodes are: CSD, DRA, DEA, NLS, SPS, PCRF, OCS, NCC, NPC, CBAM, Ground0, CGF, NWR, NatRef, NatLog, IOT-DC, IOT-CSG, IOT-SMP.
• Good Knowledge of Telecom 4G/5G/LTE/VoLTE Networks and Call flows
• Strong understanding of RTP, RTCP, H.248, SIP, Diameter, SS7, TCP/UDP , M3UA , SOAP , HTTP,HTTPS. LDAP, RTP other 3GPP Protocol.
• PCRF/CHF experience.
• Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Configuration implementation experience.
• Good understanding for Networking and cloud.
• Oracle: CHF, PCF and Nokia : DRA/DEA
• Ability to work under pressure and prioritize tasks in a fast-paced and dynamic environment.
• Method of Procedure preparation and validation experience.
• Working experience on Openstack or Kubernetes.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance