Senior Director, Community

Description

• Oversee the development and delivery of effective user support programs, ensuring timely, accurate responses and issue resolution
• Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success
• Identify and nurture community advocates and influencers to amplify Autodesk’s brand and products
• Foster active participation through compelling content, events, and discussions
• Define goals, KPIs, and success metrics to measure the impact of community initiatives
• Establish and track KPIs to measure engagement, satisfaction, and business impact
• Partner with Marketing and Sales to align on user acquisition, retention, and advocacy initiatives.
• Develop and implement a comprehensive community strategy aligned with Autodesk’s business objectives
• Deliver regular insights and reports to senior leadership to inform strategic decisions and continuous improvement
• Serve as a bridge between the community and product teams, collecting user insights and advocating for community-driven product enhancements
• Build strong relationships with executive sponsors and cross-functional partners to understand their vision for the Autodesk community and how it supports both current and emerging business strategies. Align community initiatives with these priorities to ensure continued relevance and impact over time
• Drive growth by attracting new users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives
• Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value

Requirements

• Experience: You have a minimum of 12+ years of experience driving user engagement in online communities of 50,000+ members. Previous experience in the software industry or technology sector is highly desirable. Experience in marketing is preferred
• Facilitation: You have guided diverse groups in exploring creative possibilities and synthesized output into an actionable state
• User-Centric Approach: You have a deep understanding of user needs, preferences, and behaviors. Your ability to empathize with users and advocate for their interests within the organization
• Passion for Community: You have a genuine passion for building and nurturing online communities. You are familiar with community management best practices, trends, and emerging technologies including the impact of AI, LLMs, and emerging search behaviors. You have experience working with external communities such as Reddit, Discord, etc.
• Analytical Skills: You are proficient in data analysis and interpretation and have an ability to derive actionable insights from community metrics and user feedback
• Leadership Skills: You have a proven track record of building, leading and managing high-performing teams. The team culture you have created inspires and motivates your team members to proactively create solutions, “dream big” about future programs, and achieve common goals
• Strategic Thinking: You have the ability to develop and execute community strategies aligned with business objectives with experience in setting goals, defining metrics, and measuring success
• Executive Presence and Communication Skills: Your written and verbal communication skills are excellent, with an ability to articulate complex ideas and concepts in a clear and concise manner. You also have the ability to tailor content and communication style to any audience within the organization. Experience in public speaking and presenting to diverse audiences is a plus
• Collaboration: You have strong relationship building skills and can collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer support

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance