Design and make software for architecture, engineering, construction, and entertainment industries.
Lead global community strategy, growth, and engagement for Autodesk's customers and partners.
6 days ago ago
$169,600 - $302,280
Expert & Leadership (13+ years)
Full Time
San Francisco, CA
Office Full-Time
Company Size
11,600 Employees
Service Specialisms
Design
Engineering
Construction
Architecture
Consulting
Product Development
Technology Solutions
Software Development
Sector Specialisms
Building Design
Construction
Automotive
Building Product Manufacturing
3D Animation
Architecture
Engineering
Construction Professionals
Role
Description
user support
community strategy
kpi tracking
insight reporting
advocacy program
executive partnerships
Oversee the development and delivery of effective user support programs, ensuring timely, accurate responses and issue resolution
Design inclusive, high-impact programs and experiences that foster customer loyalty, advocacy, and success
Identify and nurture community advocates and influencers to amplify Autodesk’s brand and products
Foster active participation through compelling content, events, and discussions
Define goals, KPIs, and success metrics to measure the impact of community initiatives
Establish and track KPIs to measure engagement, satisfaction, and business impact
Partner with Marketing and Sales to align on user acquisition, retention, and advocacy initiatives.
Develop and implement a comprehensive community strategy aligned with Autodesk’s business objectives
Deliver regular insights and reports to senior leadership to inform strategic decisions and continuous improvement
Serve as a bridge between the community and product teams, collecting user insights and advocating for community-driven product enhancements
Build strong relationships with executive sponsors and cross-functional partners to understand their vision for the Autodesk community and how it supports both current and emerging business strategies. Align community initiatives with these priorities to ensure continued relevance and impact over time
Drive growth by attracting new users, deepening engagement with existing ones, and expanding programs to include senior leaders and executives
Evolve community programs for a changing digital landscape (including AI, LLMs, and shifting search behaviors) to ensure discoverability, relevance, and value
Requirements
12+ yrs
community
analytics
leadership
strategy
ai
Experience: You have a minimum of 12+ years of experience driving user engagement in online communities of 50,000+ members. Previous experience in the software industry or technology sector is highly desirable. Experience in marketing is preferred
Facilitation: You have guided diverse groups in exploring creative possibilities and synthesized output into an actionable state
User-Centric Approach: You have a deep understanding of user needs, preferences, and behaviors. Your ability to empathize with users and advocate for their interests within the organization
Passion for Community: You have a genuine passion for building and nurturing online communities. You are familiar with community management best practices, trends, and emerging technologies including the impact of AI, LLMs, and emerging search behaviors. You have experience working with external communities such as Reddit, Discord, etc.
Analytical Skills: You are proficient in data analysis and interpretation and have an ability to derive actionable insights from community metrics and user feedback
Leadership Skills: You have a proven track record of building, leading and managing high-performing teams. The team culture you have created inspires and motivates your team members to proactively create solutions, “dream big” about future programs, and achieve common goals
Strategic Thinking: You have the ability to develop and execute community strategies aligned with business objectives with experience in setting goals, defining metrics, and measuring success
Executive Presence and Communication Skills: Your written and verbal communication skills are excellent, with an ability to articulate complex ideas and concepts in a clear and concise manner. You also have the ability to tailor content and communication style to any audience within the organization. Experience in public speaking and presenting to diverse audiences is a plus
Collaboration: You have strong relationship building skills and can collaborate effectively with cross-functional teams, including marketing, sales, product development, and customer support
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1982
Year of establishment
Marks the beginning of Autodesk's journey in pioneering design software solutions.
Pioneered software for 2D and 3D design, revolutionizing industries.
Known for products like AutoCAD, it reshaped architecture, engineering, and manufacturing workflows.
Empowering creators in fields from construction to digital media, enabling more innovative designs.
Develops tools used in iconic projects, from skyscrapers to blockbuster movies.
Pushes the boundaries of design technology, leading the way in artificial intelligence and automation.
Software is a cornerstone in diverse sectors, from industrial to infrastructure, energy, and entertainment.
Cloud-based solutions streamline design processes and foster real-time collaboration across industries.
A leader in 3D design software, with solutions powering projects in every corner of the globe.
Committed to shaping the future of digital design, bringing complex visions to life.
Culture + Values
Innovation: We believe in the power of creativity to push boundaries and change the world.
Collaboration: We work together to create solutions that make a difference.
Customer Success: We are focused on delivering products and services that help our customers succeed.
Sustainability: We are committed to making a positive impact on the planet and communities.
Integrity: We act with honesty and uphold the highest ethical standards.
Inclusion: We embrace diverse perspectives and strive for an environment where everyone belongs.
Environment + Sustainability
2023
Net-zero commitment
Aiming to achieve net-zero carbon status, a critical step in combating climate change.
35%
Carbon emissions reduction
Significant reduction in overall carbon footprint across all emission scopes since 2019.
Designing products that help users make more sustainable decisions, including tools for low-carbon building design.
Aims to advance climate resilience by providing tools to better predict and plan for climate risks.
Promotes circular design principles and helps customers optimize material use and reduce waste.
Inclusion & Diversity
30% Female Workforce
Gender Diversity
As of 2023, 30% of the global workforce identifies as female, highlighting progress in gender diversity across the organization.
25% Leadership Representation
Female Leadership
25% of leadership positions are held by women, indicating strides toward gender parity in executive roles.
2025 Diversity Goal
Leadership Commitment
A strategic initiative to boost representation of underrepresented groups in leadership positions by 2025.
12 Employee Groups
Employee Resource Networks
Twelve employee resource groups are supported, fostering inclusion and community for diverse populations including women, LGBTQ+, and veterans.
Leadership Commitment: Has set a goal to increase representation of underrepresented groups in leadership by 2025.
Inclusive Hiring: Implements inclusive recruitment practices and strives for diverse candidate slates for all roles.