Manager, Loan Administration - Fixed-Term Contract

Description

• Develop and enforce a standardized process that ensures the loan operations team efficiently advances loan applications from intake through funding.
• Maintain strong relationships with internal and external stakeholders
• Prepare daily, monthly, and quarterly operational reports
• Deliver management reporting to senior leadership on performance metrics and risk indicators.
• Resolve escalated issues and ensure superior client experience.
• Oversee daily loan processing activities, ensuring all tasks are completed accurately, on time, and in compliance with internal policies and regulatory requirements.
• Collaborate with cross-functional teams to streamline processes and enhance customer experience.
• Support recruitment, onboarding, and training of new team members to build a strong and capable workforce.
• Drive process improvements and automation initiatives to optimize operational efficiency and reduce
• Conduct quality control reviews of loans’ lifecycle activities to ensure all conditions have been met and documentation is complete. Including funding, repayment, interest calculation, and Loan closing.

Requirements

• Excellent organizational and problem-solving skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Proven ability to coach, mentor, and develop staff, fostering a high-performance culture. Strong leadership capabilities, with a track record of inspiring teams, driving accountability, and fostering a positive and productive work environment.
• Familiarity with loan’s lifecycle activities, including funding, repayment, interest calculation, and loan closing.
• Proficiency in reconciliation processes.
• Several years as a people manager in loan operations and client service in the public or private sector environment an asset.
• Proficiency in producing reporting and metrics for senior management
• Post secondary college or university education in a related discipline such as Finance/Business/Economics or equivalent work experience an asset.

Benefits

• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being. IO will also cover the costs associated with up to two membership and license fees per year for eligible employees if directly related to the employee’s role.
• A comprehensive package that covers health, dental, vision, out-of-country care, paramedical services, and more.
• A convenient, central location in downtown Toronto at 1 Dundas Street West that is easily accessible by public transit.
• Access to a suite of virtual healthcare options to support non-urgent medical needs

Training + Development

Interview process

Visa Sponsorship

Security clearance